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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,825 Reviews
Call Service Center (630) 384-9905

1,825 Reviews of Hawk Ford of St. Charles - Service Center

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December 30, 2023

Professional and courteous with the customer. Our car was washed and returned promptly after the recall and oil change. More

by LCPOLI67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you experienced professional and courteous service at Hawk Ford of xx. Charles. It's fantastic to know that your car was promptly returned to you after the recall and oil change, reflecting our commitment to efficient and thorough service. Thank you for choosing us, and we look forward to serving you again in the future!

December 29, 2023

Helped take care of an issue in software. They made it right and fixed the issue promptly. More

by JFZAKOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We appreciate your feedback and are glad we could promptly resolve the software issue for you. Ensuring the satisfaction and peace of mind of our customers is a priority at Hawk Ford of xx. Charles. Thank you for choosing us, and we look forward to serving you again in the future!

December 28, 2023

They sent a technician out for a mobile service recall in less than 24 hours, incredible customer service and response time More

by KYLECIBRARIO
Recommend Dealer
Yes
Employees Worked With
Kathy Czerwinski: service consultant
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your exceptional experience with our mobile service recall at Hawk Ford of xx. Charles. Providing prompt and efficient service is our priority, and we're grateful for the opportunity to address your needs in a timely manner. Thank you for choosing us, and we look forward to continuing to provide top-notch customer service in the future!

December 28, 2023

Very professional group and was able to get the work I needed done that day. More

by ZACHGJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our professional team at Hawk Ford of St. Charles. Providing efficient service and meeting your needs promptly is our priority, and we're grateful for the opportunity to assist you. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 27, 2023

All service was done in a timely manner and I was informed of all work that needed to be done More

by CAPT.LOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our efficient service at Hawk Ford of xx. Charles. Keeping our customers informed and providing timely service is our priority, and we're grateful for the opportunity to address your needs. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 26, 2023

Was not happy at all for the advisor and how he spoke to me about my vehicle and the issue they found. More

by TAW1724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Staub
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Hawk Ford of St. Charles responded

Hi Tyler, We would like the opportunity to speak with you regarding your recent experience in our Service Department. I just left you a voicemail, could you please give me a call back? Jessica Vida, Manager Hawk Ford of xx. Charles 630-584-1800 ext. 830

December 26, 2023

Recently I had my Explorer at Hawk Ford for some major services issues. The experience was outstanding. Josh was my service advisor and he couldn't have been nicer. The explanations for the work that need More

by RICKSEV58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your outstanding experience with our service team at Hawk Ford of St. Charles. Providing honest and thorough explanations, along with recommendations for future savings, is a testament to our commitment to excellent service. Thank you for choosing us, and we look forward to continuing to provide exceptional care for your Explorer!

December 23, 2023

Excellent service. Timely, very reasonably priced, and great communication. In my opinion Couldn’t be better. More

by GDEPACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your exceptional experience with the service at Hawk Ford of St. Charles! Providing timely, reasonably priced, and communicative service is our commitment to our valued customers. Thank you for choosing us, and we look forward to continuing to exceed your expectations in the future!

December 23, 2023

Service was prompt and courteous. They undertook the recall repairs within 2 hours while I waited and checked tire inflation and fluids, all at no charge. Very happy with the service. More

by MCNEILL1100
Recommend Dealer
Yes
Employees Worked With
Gerardo Sharif
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with the prompt and courteous service at Hawk Ford of St. Charles! Providing efficient recall repairs, complimentary checks, and excellent customer service is our commitment to you. Thank you for choosing Hawk Ford, and we look forward to serving you again in the future!

December 22, 2023

Service department does a great job taking care of my vehicles. Always willing to work with me on issues with ford's problems More

by martins_services
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We greatly appreciate your trust in our service department at Hawk Ford of St. Charles to take care of your vehicles. Our team is dedicated to working with you to address any issues related to Ford's vehicles, and we're committed to ensuring your satisfaction. Thank you for your continued support, and we look forward to serving you and your vehicles in the future!

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