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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,771 Reviews
Call Service Center (630) 384-9905

1,771 Reviews of Hawk Ford of St. Charles - Service Center

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November 24, 2023

Connor was very knowledgeable and kind. The car was completed the. He said it would be. More

by HEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

We greatly appreciate your positive feedback regarding Connor's expertise and courteous service. Providing accurate and efficient car service is our commitment to every customer.

November 22, 2023

They work with the customer. I get information that helps me make better decisions. Thanks More

by MAYERSBIRDS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case, Connor Brown
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that our team's dedication to working with you has been valuable in making informed decisions. Providing empowering information for our customers is at the core of our commitment at Hawk Ford of St. Charles.

November 22, 2023

Always have faith in the service and staff at Hawk Ford. I feel they are honest and upfront regarding any issues with my Expedition. More

by KMAC195623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We appreciate your trust in our service team and are thrilled to hear about your positive experiences with us. Honesty and transparency are core values we uphold to ensure your satisfaction. Thank you for your kind words and for choosing Hawk Ford of xx. Charles!

November 19, 2023

Steve does a wonderful job managing the Service department. His communication and execution of what is happening is spot on! More

by CSOBIE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Steve, our dedicated Service Manager at Hawk Ford of xx. Charles! Steve's excellent communication and execution in managing the service department are key to delivering top-notch service experiences.

November 19, 2023

Very helpful and professional. Process was very easy and in a timely manner. Would recommend this dealership. More

by LQUINDEL
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our helpful and professional team at Hawk Ford of St. Charles! Making the process easy and efficient for our customers is a top priority, and we appreciate your recommendation.

November 19, 2023

Hawks service is always convenient and thorough. The service desk personnel are always nice and helpful. More

by kevinandkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our convenient and thorough service at Hawk Ford of St. Charles! Our friendly and helpful service desk personnel strive to provide top-notch assistance for all your automotive needs.

November 19, 2023

Communication sucks! Wasn't notified that the engine filter needed replaced even though l asked for the works oil change which includes inspection. They had my car fir a More

by ANGELOPOOL16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case
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Nov 20, 2023 -

Hawk Ford of St. Charles responded

Hi Angelo, My name is Jessica Vida, I am one of the Managers at Hawk Ford of St. Charles. I called you today and left you a voicemail, I was hoping to be able to talk with you via phone about your recent experience at our Dealership. I can be reached direct at 630-584-1800 ext. 830! Thank you in advance, I look forward to the opportunity to speak with you. Jessica

November 17, 2023

Josh was great; he saw my issue through to the end, and made sure I was informed the entire way. The technician even came out to discuss it with me. More

by AJMEHTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Josh, who ensured your issue was resolved and kept you informed every step of the way at Hawk Ford of xx. Charles! Our team's dedication to excellent service, including personal interaction with technicians, reflects our commitment to your satisfaction.

November 16, 2023

When I set up appointment with Steve Staub, very knowledgeable, friendly, and actually did what he said about repairs to my car. More

by juice102003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Manseca
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're pleased to hear about your positive experience with Steve Staub's expertise and reliability at Hawk Ford of xx. Charles! Thank you for highlighting Steve's knowledge, friendliness, and commitment to delivering on repair promises - we appreciate your feedback!

November 16, 2023

Very nice service and reasonably priced. I think I will make a habit of taking my new Ford here for regular service. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our nice service and reasonable pricing at Hawk Ford of St. Charles! We look forward to welcoming you back for regular service on your new Ford - thank you for choosing us as your trusted service provider.

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