Hawk Ford of St. Charles - Service Center

Great service called about a issue Steve confirmed it was covered under a recall and was able to get me in right away covered under a recall and was able to get me in right away More

Most customers are happy to say they have a good contact at their service department, but what if they can say they have a GREAT TEAM? We can personally attest to the GREAT SERVICE TEAM at Hawk Ford. From at their service department, but what if they can say they have a GREAT TEAM? We can personally attest to the GREAT SERVICE TEAM at Hawk Ford. From Josh Grant, the service advisor, to the porter who drove me home, and the mechanic, who worked tirelessly to find and solve our problem. These individuals and their work ethic are what creates a great reputation and representation of Hawk Ford. I have been recommending this service department to all my friends. More

Advisor was helpful and professional. Service was performed flawlessly and proficiently. Checkout was a breeze. Highly recommend this dealership for their Service and Parts Departments. Service was performed flawlessly and proficiently. Checkout was a breeze. Highly recommend this dealership for their Service and Parts Departments. More

I recently visited the diesel service center and interacted mainly with Kathy Czerwinski and, I believe, Ryan. First and foremost, I want to commend their customer service skills. Both Kathy and her interacted mainly with Kathy Czerwinski and, I believe, Ryan. First and foremost, I want to commend their customer service skills. Both Kathy and her colleague (possibly Ryan) were extremely helpful and exhibited a pleasant demeanor throughout my visit, making the experience more comfortable. However, I did encounter some issues that need addressing. Notably, it was surprising to find that neither Kathy nor her colleague's names were listed in the service department directory. This lack of recognition for their roles seems odd and perhaps something the management should rectify. Regarding the service provided, while the staff was accommodating, the technical diagnosis fell short on my first visit. I initially paid for services including an oil change, air filter replacement, and fuel filters replacement, under the impression that these were the root of my vehicle's issues. Unfortunately, this was not the case. It turned out the real problem was with the turbo, which thankfully was covered under warranty. I appreciate the effort made by the service team, but I believe the diagnostic process could be more accurate and efficient. Identifying the correct issue on the first visit would have saved me time and unnecessary expenses. That said, the discovery of the actual problem and its coverage under the warranty partially offset my initial dissatisfaction. In conclusion, while the customer service at the diesel service center is commendable, especially the assistance provided by Kathy and her colleague, improvements in the accuracy of initial diagnostics would greatly enhance the overall service experience. More

Service dept has to be the worst ever. someone schedules a time over the phone but doesn’t tell the service dept then nobody knows what’s going on someone schedules a time over the phone but doesn’t tell the service dept then nobody knows what’s going on More

This dealership has some of the best customer service you can ask for. Willing to go the extra mile for you. can ask for. Willing to go the extra mile for you. More

Both Professional and Friendly. Above and Beyond industry standard. Highly recommend the service department. Yet to disappoint. Above and Beyond industry standard. Highly recommend the service department. Yet to disappoint. More

Connor appeared tired and not very with it at 07:30AM when I arrived. Small greeting, at best, and very disinterested during the check-in process. Everything else went according to plan. Connor was a when I arrived. Small greeting, at best, and very disinterested during the check-in process. Everything else went according to plan. Connor was a little more pro-active an hour later at check out. More

Conner was very helpful and knowledgable. No issues with any of the work completed. Satisfied customer! No issues with any of the work completed. Satisfied customer! More

Service gentleman Drew in the truck center was excellent. Very nice experience ! I highly recomend hawk Ford xx Charels Very nice experience ! I highly recomend hawk Ford xx Charels More