Hawk Ford of St. Charles - Service Center

Jerry was really great to work with. He communicated all the updates on time and worked with me to get my car back into the shop when the additional part came in, even though they were He communicated all the updates on time and worked with me to get my car back into the shop when the additional part came in, even though they were extremely busy. It also helps having someone who is knowledgeable about issues and works to go above and beyond to ensure customers like me leave happy. More

Once again, I had a wonderful experience at Hawk Ford! The team is friendly, efficient and quick to communicate. The team is friendly, efficient and quick to communicate. More

All work was completed in less than an hour. Very friendly service manager at the Quick lube. Very friendly service manager at the Quick lube. More

My maintenance check at Hawk Ford in St. Charles recently was an excellent experience. Thank you. Charles recently was an excellent experience. Thank you. More

Loved the video review of the car. Very helpful! I have not seen this before and we found it very informative. Very helpful! I have not seen this before and we found it very informative. More

I feel as though I was cheated at Hawk Ford of ST. Charles, I brought my vehicle in for service with a check engine light illuminated and was told that codes that were coming upon the computer were s Charles, I brought my vehicle in for service with a check engine light illuminated and was told that codes that were coming upon the computer were showing that I needed a new Catalytic converter which would cost $2,325.00! I feel that they were playing a guessing game with me and telling me that if we did a tune up for $700.00 that might fix the problem? Steve was playing a guessing game with my checkbook and trying to generate more revenue ! I have always brought my vehicles to Hawk Ford in ST. Charles for maintenance in the past. NEVER AGAIN WILL I TRUST HAWK FORD!!! More

There was no effort to resolve my issue and I was without my brand new car for almost 2 months. The communication was non-existent. If I hadn't checked in with them I would still be waiting for a call. my brand new car for almost 2 months. The communication was non-existent. If I hadn't checked in with them I would still be waiting for a call. More

They kept the car overnight to try and create the noisy morning issue. They analyzed the problem and provided an estimate of the repairs and only charged $ 100 for there time. Thank you morning issue. They analyzed the problem and provided an estimate of the repairs and only charged $ 100 for there time. Thank you More

Jerry is the best. Everyone was extremely helpful. Sales department stepped up to get me a ride home the night before. Everyone was extremely helpful. Sales department stepped up to get me a ride home the night before. More

This was a required service visit. Setting the appointment was simple. The staff was efficient, timely, and very friendly. Setting the appointment was simple. The staff was efficient, timely, and very friendly. More