Hawk Ford of St. Charles - Service Center

Great service and quick response to all my questions. Quick service, was done around the estimate time. Quick service, was done around the estimate time. More

Service Advisor, Brian Gates, was exceptional at communicating each day as your service technicians were diagnosing and repairing my vehicle. communicating each day as your service technicians were diagnosing and repairing my vehicle. More

as always steve and his team took care of our warranty issue pleasure to do business with issue pleasure to do business with More

The service at Hawk Ford is terrific. I have worked with Steve Staub and Kristy Swanson on both of my trucks. They are both great representatives for your dealership. Your techs do grea I have worked with Steve Staub and Kristy Swanson on both of my trucks. They are both great representatives for your dealership. Your techs do great work. I am always pleased when I pick up my vehicles. And, your team also provides rides to and from my home or office while my vehicles are being services. Your drivers are great. More

I purchased our first car from this dealership back in 2009 and since then we are on our 11th vehicle. They make every effort to find the perfect car for us even if they don't have it themselves. Have b 2009 and since then we are on our 11th vehicle. They make every effort to find the perfect car for us even if they don't have it themselves. Have been very pleased with every purchase. We have worked with Chris Krueger for many years and more recently with Jeff Records and they did a great job ensuring we were pleased with our purchases. More

The service was performed and on time. The customer service staff was courteous and helpful. The customer service staff was courteous and helpful. More

people were very nice, helpful and setting up service was easy on line. X X easy on line. X X More

I purchased a 2025 Ford Explorer ST from Hawk Ford in St Charles and was very happy with working with both Nick Sladek and Andrew Kreatsoulas. I had purchased a new vehicle from Andrew Kreatsoulas at anoth Charles and was very happy with working with both Nick Sladek and Andrew Kreatsoulas. I had purchased a new vehicle from Andrew Kreatsoulas at another Ford dealer previously, so when I found out he was at Hawk in St Charles, this was great as I am very close to this dealer. The price negotiations with their sales team were smooth. My 5 star review is for the sales experience itself. I would not give that same review with dealing with the Finance manager who was not at all interested in explaining the taxes associated with incentives or diving into specifics on warranties. He only was throwing out pricing on extended warranties. This type of interaction makes the customer experience not so fun. I think there is a big opportunity to improve the process here and or make a personnel change to better drive an overall positive customer experience. During my time at Hawk Ford I also interacted with Chris Krueger which was great as he shared my enthusiasms as fellow Mustang owner. Barring the experience in Finance, the crew at Hawk Ford was great to work and I will consider referring friends and colleagues. More

Fast service, in and out fast, had full diesel service. Truck was cleaned and done well Truck was cleaned and done well More

Ranger went in for inspection because of an out side extended warranty, deemed the issue not covered as it’s normal wear and tear of rear brakes ultimately decided to do brakes at home instead of shop. extended warranty, deemed the issue not covered as it’s normal wear and tear of rear brakes ultimately decided to do brakes at home instead of shop. More