Hawk Ford of St. Charles - Service Center

Very happy with the service at the Truck Center on my Transit. Fast, efficient, and friendly service. Definitely recommend! Transit. Fast, efficient, and friendly service. Definitely recommend! More

Provides great customer service. Connor is professional and friendly. Connor is a great asset to the service team. Connor is professional and friendly. Connor is a great asset to the service team. More

Service was great and completed quickly. Connor was courteous. Molly checked to make sure the shield was put on my car correctly. I had problems in the past. so everything was done right thi Connor was courteous. Molly checked to make sure the shield was put on my car correctly. I had problems in the past. so everything was done right this time. More

Service was excellent and completed very fast. I would recommend Hawk for your service needs! I would recommend Hawk for your service needs! More

Difficulty getting the remote connected to the truck. Very courteous but felt it took to long just to program a remote. Very courteous but felt it took to long just to program a remote. More

Everything was done on time and accurately. Connor was courteous and told me about what to expect and how the work was done. Fast and efficient. Connor was courteous and told me about what to expect and how the work was done. Fast and efficient. More

Service writer failed to register the right truck for service. Called her and she said she would fix it. never called back. We took in truck 1304, they wrote up the truck 1501.... service. Called her and she said she would fix it. never called back. We took in truck 1304, they wrote up the truck 1501.... More

Scheduled appointment-right on time. Service was great. Very pleasant to deal with. Greeted as soon as I walked in. Service was great. Very pleasant to deal with. Greeted as soon as I walked in. More

Connor was courteous and provided accurate time line as to how long my oil change and tire rotation would take. to how long my oil change and tire rotation would take. More

Steve is a true professional and treats his customers with respect and dignity. I have lived in St. Charles for 36 years and have used this dealership that entire time and have been extremely satisfie with respect and dignity. I have lived in St. Charles for 36 years and have used this dealership that entire time and have been extremely satisfied with their services along with the purchases made throughout that time. Steve was not there in the beginning but his addition to the Ford team has been a blessing in how he addresses the needs of all customers he encounters. How Steve addresses his position based on his knowledge and experience lends itself to building a satisfied customer base, which leads to repeat sales and service building customer loyalty by showing that he and Hawk Ford care about their customers. If you are seeking a dealership with quality personnel who know their trade and truly care about you (the customer) I would highly recommend you give Hawk Ford your consideration and time. More