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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews
Call Service Center (630) 384-9905

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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March 02, 2024

Always takes care of my truck and the concerns I have in a timely manner. Service department is great and always gives great advice on what should be addressed first More

by JLNOLTE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Hawk Ford of St. Charles responded

I'm delighted to hear about your positive experience with our service department at Hawk Ford of xx. Charles! We take pride in providing timely and attentive care for your F-150, ensuring that all concerns are addressed promptly and offering valuable advice on maintenance priorities. Thank you for entrusting us with your truck!

March 01, 2024

Good work and on time good communication friendly people and nice to work with. Recommended More

by D.FORSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Hawk Ford of St. Charles responded

Great to hear that you're happy with our service! At Hawk Ford of xx. Charles, we take pride in delivering top-notch work with excellent communication and a friendly, approachable attitude. It was a pleasure working with you, and we look forward to continuing to provide you with a great experience in the future. Thank you for choosing Hawk Ford of xx. Charles!

Mar 02, 2024 -

Hawk Ford of St. Charles responded

It's fantastic to hear about your positive experience at our dealership! We strive to provide a seamless and professional buying process, and we're thrilled that you found our team members from management, sales, and finance to be courteous and polite. We can't wait to welcome you back in the future! Thank you for choosing Hawk Ford of xx. Charles.

March 01, 2024

Quick and easy service. Made reservation got me in and out in less than a hour. More

by ALUZIN062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Mar 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your quick and easy service experience at our dealership! Providing efficient and timely service is a top priority for us, and we're delighted that we could get you in and out in less than an hour. Thank you for choosing Hawk Ford of xx. Charles, and we look forward to serving you again in the future.

February 25, 2024

Very happy with the service at the Truck Center on my Transit. Fast, efficient, and friendly service. Definitely recommend! More

by ADOMINICZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
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Feb 27, 2024 -

Hawk Ford of St. Charles responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you for your business, we appreciate you as a Hawk customer!

February 24, 2024

Provides great customer service. Connor is professional and friendly. Connor is a great asset to the service team. More

by AJ25RIVER
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

February 22, 2024

Service was great and completed quickly. Connor was courteous. Molly checked to make sure the shield was put on my car correctly. I had problems in the past. so everything was done right thi More

by J2PANASIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 23, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a great service experience with us, and we appreciate your kind words about Connor and Molly. Your satisfaction is our top priority, and we're committed to delivering exceptional service every time.

February 20, 2024

Service was excellent and completed very fast. I would recommend Hawk for your service needs! More

by ROXY1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 21, 2024 -

Hawk Ford of St. Charles responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent and swift service experience with us. Your recommendation means the world to us, and we're grateful for the opportunity to meet your service needs. We look forward to serving you again in the future!

February 20, 2024

Difficulty getting the remote connected to the truck. Very courteous but felt it took to long just to program a remote. More

by sellables
Recommend Dealer
Yes
Employees Worked With
Not sure if name
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Feb 20, 2024 -

Hawk Ford of St. Charles responded

I understand your frustration with the difficulty in getting the remote connected to your truck. We apologize for any inconvenience this may have caused. Our team strives to provide efficient and courteous service, and we appreciate your feedback as it helps us improve our processes and ensure a better experience for all our customers. If you have any further concerns or need assistance, please feel free to reach out to us directly. Thank you for choosing Hawk Ford of St. Charles.

February 17, 2024

Everything was done on time and accurately. Connor was courteous and told me about what to expect and how the work was done. Fast and efficient. More

by msmith0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Feb 19, 2024 -

Hawk Ford of St. Charles responded

Thank you for taking the time to share your experience with us! We are delighted to hear that Connor provided courteous and informative service, ensuring that everything was completed on time and accurately. Fast and efficient service is what we strive for at Hawk Ford of St. Charles. If you ever need anything else, please don't hesitate to reach out. Your satisfaction is our top priority.

February 16, 2024

Service writer failed to register the right truck for service. Called her and she said she would fix it. never called back. We took in truck 1304, they wrote up the truck 1501.... More

by STEPHENM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Czerwinsk
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Feb 16, 2024 -

Hawk Ford of St. Charles responded

Hi there, My name is Amalia Huerta. I am one of the Managers at Hawk Ford of St. Charles. Can you please give me a call at 630-584-1800 ext. 834? Thank you in advance.

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