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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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April 25, 2024

The service was very good. I did not have to weight to long. every one was very friendly. More

by BALLSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
May 01, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your feedback! We're glad to hear you had a positive experience with prompt service and friendly staff at Hawk Ford of xx. Charles. Your satisfaction is our priority, and we look forward to serving you again in the future.

April 24, 2024

Thorough in diagnosing and making sure everything was taken care of same day. Great explanation of what needed to be taken care of right away and what can wait. More

by TULAANGENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklane
May 01, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that our team provided thorough diagnostics and efficient service for you at Hawk Ford of xx. Charles! Your positive feedback about the clear explanations is greatly appreciated, and we aim to continue delivering exceptional care for your vehicle needs.

April 22, 2024

Jerry was very helpful and helped me out alot! Made sure he took away my stresses by giving me a loaner car so I wouldn’t skip a beat in my daily life. Would def come back More

by MAXCAREY90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry,
May 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that Jerry provided you with helpful assistance and ensured a seamless experience by providing a loaner car at Hawk Ford of xx. Charles! Your satisfaction is our priority, and we look forward to welcoming you back for any future needs.

April 21, 2024

Came in for an oil change and I guess I just assumed the tires would be rotated, guess its my fault but I could have been asked. Service was great. More

by TJPAINGOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we appreciate your feedback and aim to exceed expectations. We'll ensure better communication next time regarding tire rotation during your oil change. Thank you for acknowledging our great service!

April 19, 2024

we at the sheriffs dept deal with several dealers i would rate steve staub in service and doug and his team in parts as the best people in their industry always. helpful and professional. More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we are honored to be recognized by the Sheriff's Department for our exceptional service and professionalism. Steve Staub in service and Doug with his parts team are dedicated to providing the best experience possible. We appreciate your continued trust and look forward to serving you with the same level of excellence.

April 12, 2024

We can't speak more highly of Steve and his great level of service and professionalism. He is the main reason we keep coming to Hawk. He is simply outstanding. More

by sourna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear about the exceptional service and professionalism provided by Steve that keeps you coming back to us. Steve's dedication to outstanding service exemplifies our commitment to ensuring a top-tier experience for all our valued customers. Thank you for choosing Hawk Ford, and we appreciate your kind words about Steve!

April 12, 2024

always a pleasure working with steve and doug and there staff would recommend hawks parts and service More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear that working with Steve, Doug, and our staff has been a pleasure for you! Your recommendation of Hawk's parts and service is greatly appreciated, and we look forward to continuing to provide top-notch assistance for all your automotive needs. Thank you for your support!

April 10, 2024

Jerry was so easy to work with. Great communication/updates on the status of my car. i was very satisfied with the level of customer service. More

by LJENNICHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Apr 16, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're delighted to hear about your positive experience with Jerry and our team! Providing great communication and updates on your car's status is a priority for us, and we're thrilled that you were very satisfied with the level of customer service received. Thank you for choosing Hawk Ford; we appreciate your feedback!

April 10, 2024

My experience with the Quick Stop has always been great. Staff is friendly, informative & professional. They don’t push additional services and the technicians seem very well trained. The waiting area is ni More

by SHARONJAENEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Apr 16, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear about your consistently great experiences at the Quick Stop! Our friendly, informative, and professional staff are dedicated to providing top-notch service without pushing unnecessary services. We take pride in our well-trained technicians and comfortable waiting area. Thank you for your recommendation; we look forward to serving you again!

April 01, 2024

Very happy with the service at Hawk Ford and especially Jerry! It was quick and easy. More

by SLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our service, especially with Jerry. Quick and easy service is what we strive for at Hawk Ford of xx. Charles. Thank you for choosing us!

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