Hawk Ford of St. Charles - Service Center

Another Wonderful Experience I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked wit I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked with Steve in the Service Dept the past few times and he has always been so helpful and he was again this time. In fact, he bumped the problem to Ford corporate for some reasoning behind why this keeps happening. He kept in contact with me the entire time to update me on the status. Hopefully, we have the problem dialed in and this won't happen again but in the meantime, Hawk has an excellent employee in Steve. More

Hard Winter on my vehicle! Make an appointment on 4/5/19 to bring my vehicle in to repair a multitude of items that were a direct result of this past winter. As I have now becom Make an appointment on 4/5/19 to bring my vehicle in to repair a multitude of items that were a direct result of this past winter. As I have now become used to Steve Staub, in the service department had my loner vehicle waiting for me when I arrived. The repairs were all completed when promised and the price was even less then I was quoted! Keep up the great work Steve! More

GREAT BUYING EXPERIENCE I NEVER THOUGHT CAR BUYING COULD BE MORE FUN,BOB,PAUL & JORDAN WERE GREAT. MY WIFE AND I COULDN'T BE MORE HAPPY WITH THE NEW EXPLORER'S.TOM IN SERVIC I NEVER THOUGHT CAR BUYING COULD BE MORE FUN,BOB,PAUL & JORDAN WERE GREAT. MY WIFE AND I COULDN'T BE MORE HAPPY WITH THE NEW EXPLORER'S.TOM IN SERVICE WAS VERY INFORMATIVE AS TO WHAT HAD TO BE DONE TO REPAIR THE XM RADIO. ONLY DRAWBACK IS WHEN THE CARS GET A WASH THEY NEED TO BE TOWELED DRIED NOT AIRED DRIED. More

recall Airbag recall handled quick and professional. Pleasant service- good to see some things have changed for the better. Also talked with Kirk Brown in t Airbag recall handled quick and professional. Pleasant service- good to see some things have changed for the better. Also talked with Kirk Brown in the past and had a great experience. More

Oil change Fair price and timely service. The dealership is doing what they can to earn your business. Keep in mind they are a dealer but an oil change that take Fair price and timely service. The dealership is doing what they can to earn your business. Keep in mind they are a dealer but an oil change that takes 35 minutes and cost the same as doing it yourself is good. I will continue to use Hawk Ford in the future! More

Recall and check engine light Good service. Honest with what repairs would cost/ trying to help get assisatance. Quick with responses and work on vehicle. Willing to work within my Good service. Honest with what repairs would cost/ trying to help get assisatance. Quick with responses and work on vehicle. Willing to work within my time frame. More

Good Service, nice people My service appointment was made to my needs, I arrived on time and was processed right away. I was offered a loaner car, didn’t need it this time, My My service appointment was made to my needs, I arrived on time and was processed right away. I was offered a loaner car, didn’t need it this time, My service was finished earlier than I expected and check out was easy. Couldn’t ask for more! More

Great work - dirty car.. I was very pleased with the work and efficiency with which my car was serviced. The technician was friendly, clear and kept me informed all along th I was very pleased with the work and efficiency with which my car was serviced. The technician was friendly, clear and kept me informed all along the way. My only complaint is that after spending over $900, they did NOT wash my car! Every time I have visited Hawk Ford, EVEN WHEN THEY DIDN'T CHARGE me a dime, they have washed my car. I know it's a small thing, but it honestly kind of spoiled my day. A clean car might have taken a little sting out of the large depletion of my savings account. [labor charges were VERY reasonable - my parts were the expensive portion, but that's not Hawk Ford's fault, parts cost what they cost] More

Great Communication After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every effort to keep me informed of the progress. He made a very upsetting situation quite bearable. More