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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,757 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,757 Reviews of Hawk Ford of St. Charles - Service Center
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January 11, 2019
Truck service I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficien I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficient thanks More
by jvelas1268
Verified CustomerEmployees Worked With
January 10, 2019
Won't give up Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've done More
by GOLDENS3
January 09, 2019
Recurring manufacturers problem, not the dealer This is the fifth time I've had my vehicle in to have the same problem addressed. According to numerous website forums, TSB's and a Ford "recall", thi This is the fifth time I've had my vehicle in to have the same problem addressed. According to numerous website forums, TSB's and a Ford "recall", this is a recurring Ford manufacturing problem. I know the dealership service center is just as frustrated with this as I am. I do not blame them. My previous history with the service center has been impeccable. As I stated, this is a Ford manufacturing problem that the manufactur needs to address. Unfortunately I have to go to the service center. If I could go directly to for manufacturing I would. More
by HawkFordAone
Employees Worked With
Ford Manufacturing
January 08, 2019
Recall work As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank y As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank you! More
by COLLEENCROUS
Employees Worked With
Other Employees :
Stephanie Yencer, Tom Gabalec, Octavio Goytia, Patrick Hertel
January 08, 2019
Quick & Professional Car was serviced quickly and the staff was professional through my entire visit at Hawk Ford. I would highly recommend Hawk Ford for your service nee Car was serviced quickly and the staff was professional through my entire visit at Hawk Ford. I would highly recommend Hawk Ford for your service needs. More
by EDM4
Employees Worked With
Stephanie Yencer
January 07, 2019
100% Satisfied I was impressed with the service I received at Hawk Ford. Steve was thorough, helpful and nice through the entire process. I highly recommend this ser I was impressed with the service I received at Hawk Ford. Steve was thorough, helpful and nice through the entire process. I highly recommend this service department. More
by fmartin3469
January 05, 2019
Fixed CEL CEL came on, then was fixed, was OK for awhile, then repeated. Steve Staub and his tech traced the problem down to a short in the main engine wiring h CEL came on, then was fixed, was OK for awhile, then repeated. Steve Staub and his tech traced the problem down to a short in the main engine wiring harness! Was under warranty so no problem. They had it approx 1 week. Great communication by Steve to keep me updated. Happy with the Ford Edge SEL and Hawk Ford!!! More
by stevehyleck
Employees Worked With
January 03, 2019
Great customer service Got me right in and out with a thorough check. I was kept informed and welcomed in the waiting room. Coffee was fresh and tv was a nice touch Got me right in and out with a thorough check. I was kept informed and welcomed in the waiting room. Coffee was fresh and tv was a nice touch More
by Jennifersav
Employees Worked With
Other Employees :
Stephanie Yencer, Tom Gabalec, Octavio Goytia, Patrick Hertel
December 28, 2018
Great Communicaton Thank you Hawk Ford. I scheduled my service appointment on line during a weekend for an appointment first thing Monday AM. The service department ca Thank you Hawk Ford. I scheduled my service appointment on line during a weekend for an appointment first thing Monday AM. The service department called me when I didn't show up, I had had difficulty driving my auto into the dealership. Once they called me they offered me a loaner while my auto was being repaired. They diagnosed the problem and kept in contact with me throughout including the cost of the repairs. I do all of my service on my Ford with Hawk. More
by Jan2178
December 27, 2018
Recall item and service Hawk Ford was very helpful on the phone making an appointment that worked for me. Also their service was professional and prompt at the service depart Hawk Ford was very helpful on the phone making an appointment that worked for me. Also their service was professional and prompt at the service department. More
by fmartin3469
Employees Worked With
Tom Gabalec
