Hawk Ford of St. Charles - Service Center

Well done Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibi Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibility and solved my problems. More

Speed and communication Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work wo Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work would take was very clear. The work was completed in less time than estimated and he communicated the work completed and recommendations for future work that needs to be done next visit. More

Fixed my bluetooth on my explorer. 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within a day or so. More

Rotten Eggs I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the culprit. Even though he did not smell the problem at first he maintained the idea that the customer was right and continued to search the problem. He was persistent and did find the problem...Thank you, Steve. I have been taking my Ford to this dealership since 2010 and have always been treated with respect, fairly and promptly. I would recommend them highly. More

Professional Service!!! My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the pro My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the progress. His courteous & professional manner was truly appreciated. Thank you Hawk Ford! More

Recall check up. I was notified of a recall on my car , made the appointment and was accommodated for that weekend. Patrick was very friendly, fast and knowledgeable I was notified of a recall on my car , made the appointment and was accommodated for that weekend. Patrick was very friendly, fast and knowledgeable. More

when asked why they didn't rotate and spin balance my tires When I asked why my tires were not spin balanced and rotated he replied they didn't rotate them because they didn't need to be.I have been rotating an When I asked why my tires were not spin balanced and rotated he replied they didn't rotate them because they didn't need to be.I have been rotating and balancing my tires and rims for over thirty years and never been told that they"didn't need it! In fact I paid extra when I bought the tires@your dealership to have them rotated every 150000am miles! Extremely disappointed! Will not be returning to this dealership again! More

Need emergency transmission service After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehi After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehicle (as well as 5 others vehicles) to schedule an appointment. The service department advisor I spoke with was very unprofessional. When I informed him that I would require a loaner, his reply was to tell me to call back in two weeks and hung up on me. I then called Hawk (near my residence) spoke to Steve who after scheduling my appointment that evening also informed me that I would have a loaner waiting. Hawk has earned my repeat business. I will also make sure that when we purchase any additional company vehicles it will be through Hawk. Thank you Steve. More

Good but not quick The service personal was very friendly and helpful. Unfortunately, their quick lane was not very quick. There was no one in front of me and it still t The service personal was very friendly and helpful. Unfortunately, their quick lane was not very quick. There was no one in front of me and it still took 55 minutes for an oil change. More

Oil Change Patrick was very friendly and when asked how long it would take he told me 30 minutes. I was out in 25. Very quick service! Patrick was very friendly and when asked how long it would take he told me 30 minutes. I was out in 25. Very quick service! More