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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,867 Reviews

1,867 Reviews of Hawk Ford of St. Charles - Service Center

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August 12, 2019

Really Glad Quick Lane is Back! I called and Dinah gave me an accurate wait time. I adjusted my afternoon chores and when I arrived my car was up on a lift within minutes. Patrick More

by Sullivan!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Dinah LeCroy
Aug 13, 2019 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! We look forward to your next visit! Take care!

August 12, 2019

Unnecessary service was recommended I have a 2014 Taurus. When I had it serviced at Hawk with 90,000 miles, they recommended transmission service (flush, etc). So we did this. On the More

by DRK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dinah LeCroy
August 10, 2019

Review I appreciate the fine service given by Quick Lane intake staff and mechanics. They are up front about wait time and are accurate about their estimat More

by MEC49C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Nick Sychowski, Dinah LeCroy
Aug 13, 2019 -

Hawk Ford of St. Charles responded

Mec49c, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

August 09, 2019

Diligent and professional. I had a problem with the brake pedal going down and they took me in right a way. Steve provided a loaner and kept me up to date daily as they tried to More

by DANYACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

Hawk Ford of St. Charles responded

We appreciate your positive review about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2019

All Good Steve has always been very helpful and professional. His input to helping me make informed decisions is always totally reliable and informed. I shou More

by TERRYJWEIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Safe travels!

August 08, 2019

Hassle Free Oil Change Glad to have Quick Lane back although I have always gotten excellent service in the main service center as well. I was in and out within 30 minutes, More

by Jan2178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't pay attention, sorry
Aug 14, 2019 -

Hawk Ford of St. Charles responded

Jan2178, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Safe travels!

August 08, 2019

recall of airbag I called to schedule my recall for the airbag and they scheduled me and did the job! No problems! Job was done to my satisfaction and in a timely mann More

by mwilmes17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!

August 08, 2019

Getting horn fixed on my Fiesta Hawk's service center is terrific. Steve got it scheduled & arranged a loaner. Drop off & pick up were very smooth. Great job! Thanks so much. More

by Rockp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Safe travels!

August 06, 2019

Service recall I had made an appointment for a service recall. I dropped my Explorer off in the morning and picked it up early afternoon. Everything was done as pr More

by jgriff1281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 05, 2019

Service Everyone was super nice. Fast and helpful service. Had oil change and tires rotated. Drove up and didn’t have to wait long. Clean environment More

by Sscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dinah LeCroy
Aug 14, 2019 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Thank you for choosing Hawk Ford of St. Charles! Safe travels!

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