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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,867 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,867 Reviews of Hawk Ford of St. Charles - Service Center
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August 12, 2019
Really Glad Quick Lane is Back! I called and Dinah gave me an accurate wait time. I adjusted my afternoon chores and when I arrived my car was up on a lift within minutes. Patrick I called and Dinah gave me an accurate wait time. I adjusted my afternoon chores and when I arrived my car was up on a lift within minutes. Patrick took care of the paperwork. Both were friendly and knowledgeable. More
by Sullivan!
Verified CustomerEmployees Worked With
Patrick Hertel, Dinah LeCroy
August 12, 2019
Unnecessary service was recommended I have a 2014 Taurus. When I had it serviced at Hawk with 90,000 miles, they recommended transmission service (flush, etc). So we did this. On the I have a 2014 Taurus. When I had it serviced at Hawk with 90,000 miles, they recommended transmission service (flush, etc). So we did this. On the next visit at 95,000 miles for a simple oil change, they again recommended transmission service. So clearly neither the technician nor service manager looked into what was needed for this vehicle. More
by DRK
Employees Worked With
Dinah LeCroy
August 10, 2019
Review I appreciate the fine service given by Quick Lane intake staff and mechanics. They are up front about wait time and are accurate about their estimat I appreciate the fine service given by Quick Lane intake staff and mechanics. They are up front about wait time and are accurate about their estimate as to how long service will be. More
by MEC49C
Employees Worked With
Patrick Hertel, Nick Sychowski, Dinah LeCroy
August 09, 2019
Diligent and professional. I had a problem with the brake pedal going down and they took me in right a way. Steve provided a loaner and kept me up to date daily as they tried to I had a problem with the brake pedal going down and they took me in right a way. Steve provided a loaner and kept me up to date daily as they tried to duplicate and diagnose the problem. More
by DANYACK
Employees Worked With
August 09, 2019
All Good Steve has always been very helpful and professional. His input to helping me make informed decisions is always totally reliable and informed. I shou Steve has always been very helpful and professional. His input to helping me make informed decisions is always totally reliable and informed. I should recommend him to anyone. More
by TERRYJWEIGHT
Employees Worked With
August 08, 2019
Hassle Free Oil Change Glad to have Quick Lane back although I have always gotten excellent service in the main service center as well. I was in and out within 30 minutes, Glad to have Quick Lane back although I have always gotten excellent service in the main service center as well. I was in and out within 30 minutes, they always do a great job. More
by Jan2178
Employees Worked With
I didn't pay attention, sorry
August 08, 2019
recall of airbag I called to schedule my recall for the airbag and they scheduled me and did the job! No problems! Job was done to my satisfaction and in a timely mann I called to schedule my recall for the airbag and they scheduled me and did the job! No problems! Job was done to my satisfaction and in a timely manner. More
by mwilmes17
Employees Worked With
August 08, 2019
Getting horn fixed on my Fiesta Hawk's service center is terrific. Steve got it scheduled & arranged a loaner. Drop off & pick up were very smooth. Great job! Thanks so much. Hawk's service center is terrific. Steve got it scheduled & arranged a loaner. Drop off & pick up were very smooth. Great job! Thanks so much. More
by Rockp
Employees Worked With
August 06, 2019
Service recall I had made an appointment for a service recall. I dropped my Explorer off in the morning and picked it up early afternoon. Everything was done as pr I had made an appointment for a service recall. I dropped my Explorer off in the morning and picked it up early afternoon. Everything was done as promised. Great department. More
by jgriff1281
Employees Worked With
August 05, 2019
Service Everyone was super nice. Fast and helpful service. Had oil change and tires rotated. Drove up and didn’t have to wait long. Clean environment Everyone was super nice. Fast and helpful service. Had oil change and tires rotated. Drove up and didn’t have to wait long. Clean environment More
by Sscar
Employees Worked With
Dinah LeCroy
