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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,867 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,867 Reviews of Hawk Ford of St. Charles - Service Center
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October 05, 2019
No communication Unfortunately very poor communication and did not give the full refund for tows/rental as promised. Steve was very nice but never responded to any of Unfortunately very poor communication and did not give the full refund for tows/rental as promised. Steve was very nice but never responded to any of my attempts to contact him. Took forever to get any sort of refund (as promised by both Ford and Steve) and when it came, it was for less than half of what I paid out of pocket. More
by NoMoreFord
Verified CustomerEmployees Worked With
October 04, 2019
Above and beyond. I dropped my car off for service and recall work , After being dropped off at home by the Shuttle I realized I was missing my cell phone , I called St I dropped my car off for service and recall work , After being dropped off at home by the Shuttle I realized I was missing my cell phone , I called Steve Staub and informed him that the phone was lost some where in the car , he was able to find it and had the shuttle driver bring it to my home. That's Service you do not get often in todays world, Thanks! More
by JCFRANZESE
Employees Worked With
October 03, 2019
New tires There was some confusion as to the price of the tires I purchased. I was quoted one price that was on the website, but when I picked my truck up, I w There was some confusion as to the price of the tires I purchased. I was quoted one price that was on the website, but when I picked my truck up, I was charged a much higher price. Apparently, the price I was quoted was by an employee that quit on a Monday and Si then became the person for my tire service and he did not know of the price quote I was originally told. Si did honor the quote and all is resolved. More
by PHLYJOHNSEN
Employees Worked With
Si Villarreal
October 03, 2019
Easy to schedule appointment It was very easy to schedule the service appointment. I was updated when the car was finished and it was waiting for me ready to go when I went to pic It was very easy to schedule the service appointment. I was updated when the car was finished and it was waiting for me ready to go when I went to pick it up. Very professional staff. More
by GOODASGOLD801
Employees Worked With
Dinah LeCroy
October 03, 2019
Ac problem Called and made an appointment to have my ac fixed.Steve was very helpful and set me up with a loaner,had my ac fixed quickly. Called and made an appointment to have my ac fixed.Steve was very helpful and set me up with a loaner,had my ac fixed quickly. More
by SGABLER
Employees Worked With
October 02, 2019
Excellent service! So professional and trustworthy! Brought the car in at 7:00 a.m. was fixed by 5:00 p.m.! Such a great experience from start to finish! So professional and trustworthy! Brought the car in at 7:00 a.m. was fixed by 5:00 p.m.! Such a great experience from start to finish! More
by rstevenson555
Employees Worked With
September 19, 2019
Service exceeded my expectations. Brought my car in for a water leak into the passenger side of the vehicle. Steve and his crew immediately discovered the cause and fixed it within a Brought my car in for a water leak into the passenger side of the vehicle. Steve and his crew immediately discovered the cause and fixed it within a matter of a couple of hours. Great job, as usual. More
by GHKBREMEN65
Employees Worked With
September 17, 2019
Friendly The service guys I dealt with were nice! There have been times in the past where the staff was short with me and rude. I didn’t experience that this The service guys I dealt with were nice! There have been times in the past where the staff was short with me and rude. I didn’t experience that this time around. More
by SOFTBALL_1414
Employees Worked With
September 07, 2019
quick service.......quality, professional job fast, exceeded my expectations, great job. Accepted my service challenge with virtually no advance appointment and made a strong effort to fit my pop fast, exceeded my expectations, great job. Accepted my service challenge with virtually no advance appointment and made a strong effort to fit my pop-up job into the day's schedule. The staff went above and beyond the call to get me in and get me done. More
by vakrause
Employees Worked With
Other Employees :
service tech guy on my job, Stephanie Yencer
September 05, 2019
Great Service The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the ride home and the home pickup. More
by fred.oellien
Employees Worked With
Scott Cheperka
