Hawk Ford of St. Charles - Service Center

Oil change Great service, friendly outgoing staff, no long wait. I bought two cars from Hawk and they are running great. I will be back for a tune up. Great service, friendly outgoing staff, no long wait. I bought two cars from Hawk and they are running great. I will be back for a tune up. More

Good service The service department employees are always very professional and dependable. They analyze the problem and get the work done correctly and in a timely The service department employees are always very professional and dependable. They analyze the problem and get the work done correctly and in a timely manner. More

routine maintenance Zack was very helpful & pleasant to work with gave good advice on how to save money and made a simple repair that saved time and money Zack was very helpful & pleasant to work with gave good advice on how to save money and made a simple repair that saved time and money More

treated well I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as qu I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as quickly as possible. I appreciated the car wash; It was a nice touch. More

Transmission Flush Service was done in a timely fashion by one of Fords best service technicians William Cox. I have trusted him to work on my car in the past and will c Service was done in a timely fashion by one of Fords best service technicians William Cox. I have trusted him to work on my car in the past and will continue to do so. More

Did what was needed We brought our car into service for an oil change. At that time they ordered parts for an airbag recall. We were told the parts should be there in a w We brought our car into service for an oil change. At that time they ordered parts for an airbag recall. We were told the parts should be there in a week and they would call us. About a month later we still never heard from them so we called. Tom was apologetic for the error in not calling us and scheduled an appointment right away. The recall was done on the day of our appointment as we were told. Unfortunately, this is the only Ford dealer we’ve ever had any of our cars serviced at that did not wash your vehicle before we picked it up. The service employees are very nice and professional, but they need to work on some of the other details that would make the experience better. More

Great customer service and very great techs The service writers were very knowledgeable and helpful, the techs were quick and precise with there work. Everyone was very helpful and the experienc The service writers were very knowledgeable and helpful, the techs were quick and precise with there work. Everyone was very helpful and the experience from the very beginning was amazing. More

Great job Steve found the issue I was having and kept me up to date. John the service manager was also great with Issue with extended warranty. Steve found the issue I was having and kept me up to date. John the service manager was also great with Issue with extended warranty. More

Great place Friendly staff. Great work. Had oil changed in class C camper. Other customers friendly also. We have used the truck service department twice now. Friendly staff. Great work. Had oil changed in class C camper. Other customers friendly also. We have used the truck service department twice now. No complaints More

Took care of issue New exactly what was wrong with my 2018 truck, Another noise it was making, at this rate my old truck with 130k miles had less problems But deal New exactly what was wrong with my 2018 truck, Another noise it was making, at this rate my old truck with 130k miles had less problems But dealer seams to figure out with Ford More