Hawk Ford of St. Charles - Service Center

Above and beyond. I dropped my car off for service and recall work , After being dropped off at home by the Shuttle I realized I was missing my cell phone , I called St I dropped my car off for service and recall work , After being dropped off at home by the Shuttle I realized I was missing my cell phone , I called Steve Staub and informed him that the phone was lost some where in the car , he was able to find it and had the shuttle driver bring it to my home. That's Service you do not get often in todays world, Thanks! More

New tires There was some confusion as to the price of the tires I purchased. I was quoted one price that was on the website, but when I picked my truck up, I w There was some confusion as to the price of the tires I purchased. I was quoted one price that was on the website, but when I picked my truck up, I was charged a much higher price. Apparently, the price I was quoted was by an employee that quit on a Monday and Si then became the person for my tire service and he did not know of the price quote I was originally told. Si did honor the quote and all is resolved. More

Easy to schedule appointment It was very easy to schedule the service appointment. I was updated when the car was finished and it was waiting for me ready to go when I went to pic It was very easy to schedule the service appointment. I was updated when the car was finished and it was waiting for me ready to go when I went to pick it up. Very professional staff. More

Excellent service! So professional and trustworthy! Brought the car in at 7:00 a.m. was fixed by 5:00 p.m.! Such a great experience from start to finish! So professional and trustworthy! Brought the car in at 7:00 a.m. was fixed by 5:00 p.m.! Such a great experience from start to finish! More

Service exceeded my expectations. Brought my car in for a water leak into the passenger side of the vehicle. Steve and his crew immediately discovered the cause and fixed it within a Brought my car in for a water leak into the passenger side of the vehicle. Steve and his crew immediately discovered the cause and fixed it within a matter of a couple of hours. Great job, as usual. More

Friendly The service guys I dealt with were nice! There have been times in the past where the staff was short with me and rude. I didn’t experience that this The service guys I dealt with were nice! There have been times in the past where the staff was short with me and rude. I didn’t experience that this time around. More

quick service.......quality, professional job fast, exceeded my expectations, great job. Accepted my service challenge with virtually no advance appointment and made a strong effort to fit my pop fast, exceeded my expectations, great job. Accepted my service challenge with virtually no advance appointment and made a strong effort to fit my pop-up job into the day's schedule. The staff went above and beyond the call to get me in and get me done. More

Great Service The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the ride home and the home pickup. More

surprising good service this time. !! Last time I was in their was a huge argument with staff and management. Witnessed staff walking out and telling management they rip off customers. W Last time I was in their was a huge argument with staff and management. Witnessed staff walking out and telling management they rip off customers. Was very very hesitant to come back to service dept. More