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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,867 Reviews

1,867 Reviews of Hawk Ford of St. Charles - Service Center

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October 05, 2019

No communication Unfortunately very poor communication and did not give the full refund for tows/rental as promised. Steve was very nice but never responded to any of More

by NoMoreFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Staub
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

Above and beyond. I dropped my car off for service and recall work , After being dropped off at home by the Shuttle I realized I was missing my cell phone , I called St More

by JCFRANZESE
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! Safe travels!

October 03, 2019

New tires There was some confusion as to the price of the tires I purchased. I was quoted one price that was on the website, but when I picked my truck up, I w More

by PHLYJOHNSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Si Villarreal
Nov 11, 2019 -

Hawk Ford of St. Charles responded

We're pleased to hear everything was completed to your satisfaction! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!

October 03, 2019

Easy to schedule appointment It was very easy to schedule the service appointment. I was updated when the car was finished and it was waiting for me ready to go when I went to pic More

by GOODASGOLD801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dinah LeCroy
Nov 11, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Safe travels!

October 03, 2019

Ac problem Called and made an appointment to have my ac fixed.Steve was very helpful and set me up with a loaner,had my ac fixed quickly. More

by SGABLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2019

Excellent service! So professional and trustworthy! Brought the car in at 7:00 a.m. was fixed by 5:00 p.m.! Such a great experience from start to finish! More

by rstevenson555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Hawk Ford of St. Charles responded

We're pleased to hear everything was completed to your satisfaction! Safe travels!

September 19, 2019

Service exceeded my expectations. Brought my car in for a water leak into the passenger side of the vehicle. Steve and his crew immediately discovered the cause and fixed it within a More

by GHKBREMEN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Hawk Ford of St. Charles responded

Ghkbremen65, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Safe travels!

September 17, 2019

Friendly The service guys I dealt with were nice! There have been times in the past where the staff was short with me and rude. I didn’t experience that this More

by SOFTBALL_1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Hawk Ford of St. Charles responded

Reviews like yours provide encouraging feedback. Safe travels!

September 07, 2019

quick service.......quality, professional job fast, exceeded my expectations, great job. Accepted my service challenge with virtually no advance appointment and made a strong effort to fit my pop More

by vakrause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service tech guy on my job, Stephanie Yencer
Sep 11, 2019 -

Hawk Ford of St. Charles responded

Hi Vakrause, thank you for taking the time to leave a review for us at Hawk Ford of St. Charles. We're happy we could exceed your expectations!Please let us know if there is ever anything else we can do for you! Safe travels!

September 05, 2019

Great Service The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the More

by fred.oellien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Sep 15, 2019 -

Hawk Ford of St. Charles responded

Fred, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

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