Hawk Ford of St. Charles - Service Center

OUTSTANDING The guys here are amazing! I always have the pleasure of working with Steve! His customer service is outstanding! Any questions you have are explained The guys here are amazing! I always have the pleasure of working with Steve! His customer service is outstanding! Any questions you have are explained in great detail. Mechanics have always fixed any issue the first time, never the same issue twice! Thanks Steve and the rest of Hawk ford for your amazing service! Cassin Family More

Outstanding Service I started taking my vehicle to Hawk Ford about 3 weeks ago. I have had to get a few things fixed on my vehicle within the last few weeks and every tim I started taking my vehicle to Hawk Ford about 3 weeks ago. I have had to get a few things fixed on my vehicle within the last few weeks and every time I come in to the service center its been nothing less than exceptional. I have been dealing with Steve for most of my visits and he has been absolutely great to work with, not to mention he has gone above and beyond for me. The service techs are top notch when it comes fixing the problem correctly and taking the time to do things right the first time. I would high recommend this dealer to anyone looking for great customer experience and service for your vehicle! More

Best car repair experience I have had in a long time. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. More

Steve and Tom were outstanding! 5 Star! The service team were polite, responsive, educational, accommodating and reassuring. These gentlemen were exactly what I look for in a service team. The service team were polite, responsive, educational, accommodating and reassuring. These gentlemen were exactly what I look for in a service team. I felt reasssued with their skill and professoinalism. More

on time , quick the service was good on the oil changes, but on the earlier electrical issue I would of like to know why it would not start, my understanding is the t the service was good on the oil changes, but on the earlier electrical issue I would of like to know why it would not start, my understanding is the tec checked the battery and everything started to work ? tec was good though and return the car asap. cory More

Oil change You wait while the car is serviced. The staff are accommodating most especially Zack. I paid nothing for my first oil change. I will come back for the You wait while the car is serviced. The staff are accommodating most especially Zack. I paid nothing for my first oil change. I will come back for the next oil change. More

The “works” and failed seat environmental controls We had our 2016 Ford Explorer in for an oil change/tire rotation. Along with that our seat heaters/coolers had failed again for the 4th time in 3 1/2 We had our 2016 Ford Explorer in for an oil change/tire rotation. Along with that our seat heaters/coolers had failed again for the 4th time in 3 1/2 years of ownership. It has been our only real disappointment with an outherwise excellent vehicle. Since our manufacturers warranty had expired, I express my concerns with Steve and he agreed to research the issue for us. Steve informed us that because of the chronic failure of this part that it would be fixed at no cost to us. We were very appreciative and believe it was the right thing to do. We have been coming to this dealership for 16 years and with the ownership change from Zimmerman to Hawk, we weren’t sure what to expect. We have always been treated well by this dealership and it looks like that will continue to be the case. This location isn’t the closest dealership to our house, but we will continue to make a little longer drive for great consumer service. Thank you. More

Service Appreciate Zack's assistance throughout my repairs and tire purchase. Also appreciate Stephanie lending a patient ear to my complaint regarding the r Appreciate Zack's assistance throughout my repairs and tire purchase. Also appreciate Stephanie lending a patient ear to my complaint regarding the rebate process on the tires. Rebate through Ford is excellent but tires must go through Goodyear and their process is a pain in the xxx! More

Quick Lane service Great service, friendly and knowledgeable staff. Service was completed in a timely manner. The service advisor was very helpful. Tested my key fobs an Great service, friendly and knowledgeable staff. Service was completed in a timely manner. The service advisor was very helpful. Tested my key fobs and found that batteries needed to be replaced before having an issue with them. Very pleased with the service experience. More

Very Helpful. ... Double checked before returning truck.. Thank you for the over and above service..... I would recommend this service center to any truck company. ... Double checked before returning truck.. Thank you for the over and above service..... I would recommend this service center to any truck company... More