Hawk Ford of St. Charles - Service Center

GREAT BUYING EXPERIENCE I NEVER THOUGHT CAR BUYING COULD BE MORE FUN,BOB,PAUL & JORDAN WERE GREAT. MY WIFE AND I COULDN'T BE MORE HAPPY WITH THE NEW EXPLORER'S.TOM IN SERVIC I NEVER THOUGHT CAR BUYING COULD BE MORE FUN,BOB,PAUL & JORDAN WERE GREAT. MY WIFE AND I COULDN'T BE MORE HAPPY WITH THE NEW EXPLORER'S.TOM IN SERVICE WAS VERY INFORMATIVE AS TO WHAT HAD TO BE DONE TO REPAIR THE XM RADIO. ONLY DRAWBACK IS WHEN THE CARS GET A WASH THEY NEED TO BE TOWELED DRIED NOT AIRED DRIED. More

Oil change Fair price and timely service. The dealership is doing what they can to earn your business. Keep in mind they are a dealer but an oil change that take Fair price and timely service. The dealership is doing what they can to earn your business. Keep in mind they are a dealer but an oil change that takes 35 minutes and cost the same as doing it yourself is good. I will continue to use Hawk Ford in the future! More

Good Service, nice people My service appointment was made to my needs, I arrived on time and was processed right away. I was offered a loaner car, didn’t need it this time, My My service appointment was made to my needs, I arrived on time and was processed right away. I was offered a loaner car, didn’t need it this time, My service was finished earlier than I expected and check out was easy. Couldn’t ask for more! More

Great work - dirty car.. I was very pleased with the work and efficiency with which my car was serviced. The technician was friendly, clear and kept me informed all along th I was very pleased with the work and efficiency with which my car was serviced. The technician was friendly, clear and kept me informed all along the way. My only complaint is that after spending over $900, they did NOT wash my car! Every time I have visited Hawk Ford, EVEN WHEN THEY DIDN'T CHARGE me a dime, they have washed my car. I know it's a small thing, but it honestly kind of spoiled my day. A clean car might have taken a little sting out of the large depletion of my savings account. [labor charges were VERY reasonable - my parts were the expensive portion, but that's not Hawk Ford's fault, parts cost what they cost] More

Recall and check engine light Good service. Honest with what repairs would cost/ trying to help get assisatance. Quick with responses and work on vehicle. Willing to work within my Good service. Honest with what repairs would cost/ trying to help get assisatance. Quick with responses and work on vehicle. Willing to work within my time frame. More

Great Communication After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every effort to keep me informed of the progress. He made a very upsetting situation quite bearable. More

Excellent service by knowledgable mechanics We took a new RV in because it would not start even though the battery was good. Scott and his team discovered the relay switch the RV compnay instal We took a new RV in because it would not start even though the battery was good. Scott and his team discovered the relay switch the RV compnay installed was defected. When that was removed the RV started and ran with no problems. Scott also gave us referrals for where we could get the relay switch fixed. Thank you, Scott. More

Detailed Explanation Scott and Tom took time to describe the challenges my vehicle was experiencing. I appreciated their candor and detail. Scott was also aggressive in fi Scott and Tom took time to describe the challenges my vehicle was experiencing. I appreciated their candor and detail. Scott was also aggressive in finding me a loaner, which was greatly appreciated. More

elusive front end noise I appreciate the time given to trying to find a noise that I have heard in the front end of my truck. Although it wouldn't happen for the service tec I appreciate the time given to trying to find a noise that I have heard in the front end of my truck. Although it wouldn't happen for the service tech, they tried on more than one occasion to replicate it. I very much appreciate the time and effort given to trying to resolve this issue More

Quick and honest service. Went to the Quick Lube for an oil change and inspection. Pat , the service advisor had me out in about a half hour. Also, took care of a splash shie Went to the Quick Lube for an oil change and inspection. Pat , the service advisor had me out in about a half hour. Also, took care of a splash shield under the car, that was hanging down under the car. Great service at a fair price. Thanks. More