Hawk Ford of St. Charles - Service Center

Steve helped me out 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day wit 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day without an appointment More

Service Dept. I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a few items that they said would need to be done in the future. I was able to use my Owner Advantage money. It was flawless! Thank you so much. More

Great service and fast The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford nee The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford needs to calm down. I received a sales call while getting my oil changed and they call every month if not multiple times. It’s a form of harassment and I get they need to make their sales goals but get the hint if I don’t call you back the first time I’m not interested so stop calling. More

Tailgate repair Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in le Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in less than an hour. Thanks. More

Warranty repairs Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunro Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunroof were clogged but being under warranty I decided to take it in rather than fix the issue myself. While there I also brought up the fact that some of the leather on my steering wheel was starting to peel. They took care of the drain lines and had me bring my truck back about a week later and they replaced my steering wheel. Both times they washed my truck and had it looking good as new. More

Another Wonderful Experience I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked wit I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked with Steve in the Service Dept the past few times and he has always been so helpful and he was again this time. In fact, he bumped the problem to Ford corporate for some reasoning behind why this keeps happening. He kept in contact with me the entire time to update me on the status. Hopefully, we have the problem dialed in and this won't happen again but in the meantime, Hawk has an excellent employee in Steve. More

So happy to have the repair done! After taking my car to another dealer that unsuccessfully addressed (or not) my concern, I decided to try Hawk Auto (after all, this is where I purcha After taking my car to another dealer that unsuccessfully addressed (or not) my concern, I decided to try Hawk Auto (after all, this is where I purchased my vehicle). Tom in the service center was so helpful and accommodating! My car was in the shop right away, assessed and repaired and I was granted a loaner in the meantime. I was updated throughout the entire process and was notified as soon as it was ready. Thank you to all the techs and to Tom for the care and attention! I am just so happy to have my vehicle back to normal! More

Hard Winter on my vehicle! Make an appointment on 4/5/19 to bring my vehicle in to repair a multitude of items that were a direct result of this past winter. As I have now becom Make an appointment on 4/5/19 to bring my vehicle in to repair a multitude of items that were a direct result of this past winter. As I have now become used to Steve Staub, in the service department had my loner vehicle waiting for me when I arrived. The repairs were all completed when promised and the price was even less then I was quoted! Keep up the great work Steve! More

recall Airbag recall handled quick and professional. Pleasant service- good to see some things have changed for the better. Also talked with Kirk Brown in t Airbag recall handled quick and professional. Pleasant service- good to see some things have changed for the better. Also talked with Kirk Brown in the past and had a great experience. More