Hawk Ford of St. Charles - Service Center

New key fob The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one day and the service department programed the fob the next day. More

Great as usual!!! I get The Works. They always update me on what I may need later. Letting me know when I will need new tires. Always welcoming and polite. Always gre I get The Works. They always update me on what I may need later. Letting me know when I will need new tires. Always welcoming and polite. Always great service. More

Service department We brought our Lincoln Navigator in for a servicing issue and was greeted by Tom who was exceptionally kind and gracious. Our problem was immediately We brought our Lincoln Navigator in for a servicing issue and was greeted by Tom who was exceptionally kind and gracious. Our problem was immediately addressed and repaired. Wonderful, professional people at Hawk Ford! Kim More

Great service team Tom Gabalec was friendly and helpful. The service team did a great job fixing the issue quickly and communicated with me throughout the process. Highl Tom Gabalec was friendly and helpful. The service team did a great job fixing the issue quickly and communicated with me throughout the process. Highly recommend. More

Quick service Came to service yesterday(4/29) for a recall campaign and oil change for my ‘15 GT500 Shelby Mustang. Tom, the service writer had to manually input al Came to service yesterday(4/29) for a recall campaign and oil change for my ‘15 GT500 Shelby Mustang. Tom, the service writer had to manually input all pertinent information about everyone’s car that morning. Being patient and focused, he steadily accommodated all waiting customers within minutes. When my turn came, all I did was to hand him my driver’s license and campaign paperwork and I just signed and left. Car originally was scheduled for a noon pick-up. Service called my wife just over 3/4 of an hour later, saying the car was ready. Picked-up car just awhile later. A job well done. More

Excellent Customer Service Steve Staub, Service Advisor, is polite, courteous, knowledgeable, helpful, and seems genuinely interested in resolving all of my vehicle service conc Steve Staub, Service Advisor, is polite, courteous, knowledgeable, helpful, and seems genuinely interested in resolving all of my vehicle service concerns. He was diligent in calling me with updates and service issues/status. More

Great service Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service depar Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service department. More

Always accomodating! Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it to be done! Excellent staff and excellent service~! We worked with Tom, super nice guy! More

Oil change Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! More

Installation of a 2nd row console and alert on Fordpass. Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on results and time of completion. More