Hawk Ford of St. Charles - Service Center

Quick and Easy Took my Explorer in for a Recall. No appointment was necessary and it was done within an hour. Very good service experience. The staff was very fri Took my Explorer in for a Recall. No appointment was necessary and it was done within an hour. Very good service experience. The staff was very friendly. More

Oil and filter change. Fast and friendly service .OEM Quality and not expensive. Good idea ford dealers have quick lane service .Love it and would recommend Hawk Ford for Sa Fast and friendly service .OEM Quality and not expensive. Good idea ford dealers have quick lane service .Love it and would recommend Hawk Ford for Sales and services More

Oil Change Stopped in for an oil change without an appointment on a busy Saturday morning. Dinah was very welcoming and was able to get me in rite away. When I Stopped in for an oil change without an appointment on a busy Saturday morning. Dinah was very welcoming and was able to get me in rite away. When I went to check out and pay she explained that since it was our first oil change after we bought the vehicle, it was on the house. Was not expecting that at all. Such great friendly service at Hawk Ford. I would recommend to all my friends. Thank You! More

Good experience Visit was straight forward. There were 2 recalls that were taken care of and an oil change. Service counter employees were friendly and my vehicle w Visit was straight forward. There were 2 recalls that were taken care of and an oil change. Service counter employees were friendly and my vehicle was completed on time. More

Battery check and service I brought my explorer in for a battery check and got in right away. I was notified of a safety recall which they also took care of immediately. They w I brought my explorer in for a battery check and got in right away. I was notified of a safety recall which they also took care of immediately. They were able to give me a ride home to account for the extra time they would need the car for the recall and offered to pick me up when finished. I can’t remember the name of the mechanic and the gentleman that gave me a ride home, but every one was pleasant to deal with and they gave me a very through explanation of what was done to the car. I’m very happy with the quality of service I received. More

EDGE Key fob replacement Years ago I had a meeting with Edsel Ford about dipsticks......the result: dipsticks were modified with holes drilled to help read oil level better... Years ago I had a meeting with Edsel Ford about dipsticks......the result: dipsticks were modified with holes drilled to help read oil level better...….and I have owned lots of Ford vehicles.....starting with my '49 8N Ford Tractor and my "53 Ford Pickup...… With that background, I have to say that the $$ 385.00 key fob for our '17 EDGE is the DUMBEST thing Ford Management has ever done...…...all so I can have a key forb like a Mercedes. Go back the simple electronic key like I have in my '12 Expedition. For 70% of the cost of a Mercedes you get 95% of the value in a FORD--Be who you are---dump the Mercedes Key Fob. Rich Brennan More

Service Department As always Steve Staub took care of my Escape perfectly. He made sure all of my concerns were addressed. His knowledge, efficiency and caring spirit As always Steve Staub took care of my Escape perfectly. He made sure all of my concerns were addressed. His knowledge, efficiency and caring spirit are truly amazing. That is why I am a Hawk fan. No pun intended! More

Service Visit great job as always. Service visit went smooth. Good quality and customer service. I always service my Fords at Hawk and was also able to bring my great job as always. Service visit went smooth. Good quality and customer service. I always service my Fords at Hawk and was also able to bring my Lincoln there as well More

Service department was very helpful. Steve the service manager was very knowledgeable. Over all a wonderful experience, And will definitely be returning for any furthe was very helpful. Steve the service manager was very knowledgeable. Over all a wonderful experience, And will definitely be returning for any further services I need in the future.👍 More

Emergency Serpentine drive belt went out. Had it towed to Hawk St. Charles. They took care of warranty work ASAP. Tom in service dept. knew we needed the car. T Serpentine drive belt went out. Had it towed to Hawk St. Charles. They took care of warranty work ASAP. Tom in service dept. knew we needed the car. They went above and beyond just the emergency service. Bought from them and will keep buying from them. Thank you, Loyal Ford owner More