Hawk Ford of St. Charles - Service Center

Above and beyond,,,, Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceede Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceeded my expectations. Absolutely no issues getting a a loaner, no problems with me stopping by for updates, all in all, they made a bad situation a positive experience. More

Fast Lane Servuce I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I highly recommend this service facility More

Fast lube service I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performance I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performances went well. I would come to this center for next required service or any issue again. More

Diligent and professional. They always try to work with my schedule. Steve even took me in early this summer when my brake pedal went to the floor. I feel confident my car will They always try to work with my schedule. Steve even took me in early this summer when my brake pedal went to the floor. I feel confident my car will be fixed right. More

awesome service New car, lees that 1 month old. Popped tire in pot-hole. Hawk Ford ordered new tire and replaced it the next day. Best service ever. New car, lees that 1 month old. Popped tire in pot-hole. Hawk Ford ordered new tire and replaced it the next day. Best service ever. More

Always easy in and out Was just in for 40,000 mile maintenance. Including replacing broken windshield blades on was out in 40 minutes. They have never tried to up sell me on Was just in for 40,000 mile maintenance. Including replacing broken windshield blades on was out in 40 minutes. They have never tried to up sell me on things I don’t need. Real professional. More

Good job We made sure to schedule an oil change while on a short visit back in town because we trust this dealership. Thanks for the good service. We made sure to schedule an oil change while on a short visit back in town because we trust this dealership. Thanks for the good service. More

Great Service! Once again Hawk Ford came through for me by getting my truck served quickly during the holidays and was able to troubleshoot the cause of several issu Once again Hawk Ford came through for me by getting my truck served quickly during the holidays and was able to troubleshoot the cause of several issues with my 2012 F-150. Drives like new once again. Service Manager Steve S did a great job in keeping me informed of the progress and diagnosis. Well worth the drive from Carol Stream!!!! More

Steve’s Setvice Visit Both the Steve’s in service write up helped me out, I was offered a free loaner and was really pleased when it was a brand new Edge with only 190 mi Both the Steve’s in service write up helped me out, I was offered a free loaner and was really pleased when it was a brand new Edge with only 190 miles on it. The service took 3 days, which was expected, everything was completed to my full satisfaction, and Steve kept me updated daily on their progress. It couldn’t have been a better experience. Kudos to the service writers and technicians who cared for my car. Oh, and they were ready for me when I arrived to drop off and pickup my vehicle. Drop off took 15 minutes while they made sure they understood why was needed. Pick up when the service was complete only took 2-3 minutes. I keep coming back for all my car purchases and service because I can depend on the team at Hawk Ford to take great care of me. More