Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,760 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,760 Reviews of Hawk Ford of St. Charles - Service Center
Sort by
August 08, 2019
recall of airbag I called to schedule my recall for the airbag and they scheduled me and did the job! No problems! Job was done to my satisfaction and in a timely mann I called to schedule my recall for the airbag and they scheduled me and did the job! No problems! Job was done to my satisfaction and in a timely manner. More
by mwilmes17
Verified CustomerEmployees Worked With
August 06, 2019
Service recall I had made an appointment for a service recall. I dropped my Explorer off in the morning and picked it up early afternoon. Everything was done as pr I had made an appointment for a service recall. I dropped my Explorer off in the morning and picked it up early afternoon. Everything was done as promised. Great department. More
by jgriff1281
Employees Worked With
August 05, 2019
Service Everyone was super nice. Fast and helpful service. Had oil change and tires rotated. Drove up and didn’t have to wait long. Clean environment Everyone was super nice. Fast and helpful service. Had oil change and tires rotated. Drove up and didn’t have to wait long. Clean environment More
by Sscar
Employees Worked With
Dinah LeCroy
August 03, 2019
Great Service Great service. This is the only place I take my truck when it needs service work. They are always polite and communicate everything before performing Great service. This is the only place I take my truck when it needs service work. They are always polite and communicate everything before performing any additional work that they see might be needed. More
by RJM2058
Employees Worked With
August 02, 2019
Quick visit for recall I took my truck in for a recall. It was about an hour and with a car wash. I do like a clean truck and the recall completed. I took my truck in for a recall. It was about an hour and with a car wash. I do like a clean truck and the recall completed. More
by GARYKOESTER
Employees Worked With
August 01, 2019
Recalls taken care of Brought our Expedition in for a couple of recalls that were brought to our attention. Taken care of promptly, great shuttle service to pick up care at Brought our Expedition in for a couple of recalls that were brought to our attention. Taken care of promptly, great shuttle service to pick up care at lunch break. And great advice regarding a extended warranty and using it properly. Would highly recommend them and will definitely come back to this service department. More
by FINSTROMS
July 29, 2019
Do it right the first time Bearings replaced on Thursday. Sunday greenish-brown fluid leaking all over same wheel. Back at Quicklane again. Said an axle seal crack/leak. Do you Bearings replaced on Thursday. Sunday greenish-brown fluid leaking all over same wheel. Back at Quicklane again. Said an axle seal crack/leak. Do you have trained mechanics or QC the work afterwards? Inconvenienced again. Since the switch to Hawk Ford service experience has gone downhill. I don’t feel like a valued customer and the work is just sloppy. Had a repairissue with our Fusion also. Oh! We own 2 Fords - you should be kissing our xxx. More
by Driver8
Employees Worked With
Patrick Hertel
July 29, 2019
Excellent service From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised when Steve said they even washed my car. Hawk is now my go to dealership. More
by Barb R
Employees Worked With
July 26, 2019
Recall We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said More
by LINROSE0
Employees Worked With
July 26, 2019
when backing up 2018 edge occasionally the car hesitates Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave s Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave showed me several new cars for replacement of 2011 Explorer More
by Skiing656
