Hawk Ford of St. Charles - Service Center

All was great and professional from beginning to end; even got a loaner. Got my vehicle back in timely manner. I would recommend Hawk Ford to my family and friends. even got a loaner. Got my vehicle back in timely manner. I would recommend Hawk Ford to my family and friends. More

Great Service! My schedule for service was accommodated. Just waited for short period of time for the service to be completed. Beverages are available while you wait My schedule for service was accommodated. Just waited for short period of time for the service to be completed. Beverages are available while you wait. Great service! More

Quick and Easy Repair We had a minor accident with the passenger side view mirror. Steve Kershaw in Service was able to order the part and install it in less than a 1/2 day We had a minor accident with the passenger side view mirror. Steve Kershaw in Service was able to order the part and install it in less than a 1/2 day. The repair was done professionally and the car was returned washed and ready go as promised More

New key fob After experiencing some weird things happening with the car such as being locked out, lights and locks flashing and clicking on and off. I took it to After experiencing some weird things happening with the car such as being locked out, lights and locks flashing and clicking on and off. I took it to Hawk. The service area was closed but a friendly salesman told me if I put the fob in the center console the car would operate without a hitch (although I do have a hitch) I did as he suggested and came back the next day when service was open. It was determined the key fob was malfunctioning and hence the odd happenings. A new fob was ordered and programmed after it arrived. The vehicle is operating normally (very well) and continues to be a pleasure to drive. More

On time appointment. Shuttle to home and back while truck was being serviced was excellent.steve was very accommodating and coordial. Overall experience was excellent. was being serviced was excellent.steve was very accommodating and coordial. Overall experience was excellent. More

Had F-150 starting evaluated Tremendous communication from the service department. They took extra time to evaluate the issue with various service representatives to assure there Tremendous communication from the service department. They took extra time to evaluate the issue with various service representatives to assure there was not a problem . More

VERY PROFESSIONAL! STEVE WAS PROFESSIONAL AND COURTEOUS. ALL THE ISSUES WITH MY CAR WERE ADDRESSED AND REPAIRED IN A TIMELY MANNER. VERY PLEASE WITH THE SERVICE AT HAWK. STEVE WAS PROFESSIONAL AND COURTEOUS. ALL THE ISSUES WITH MY CAR WERE ADDRESSED AND REPAIRED IN A TIMELY MANNER. VERY PLEASE WITH THE SERVICE AT HAWK. More

First time there with my new ford escape for oil and filter plus car check over. Was good experience. Took me in right away. Wait time during service was less then half hour. Price very fair. Will go b filter plus car check over. Was good experience. Took me in right away. Wait time during service was less then half hour. Price very fair. Will go back. More

Easy Warranty Repair Steve was helpful in getting me in and diagnosing the issue in the shop. Had a bad seat heater. Parts were ordered and repair was scheduled as soon Steve was helpful in getting me in and diagnosing the issue in the shop. Had a bad seat heater. Parts were ordered and repair was scheduled as soon as it came in. Got a loaner car for the morning until the repair was complete. More

Excellent! Steve Staub took excellent care of me. He went above and beyond what most people would do to get my car fixed quickly. He even took care of putting th Steve Staub took excellent care of me. He went above and beyond what most people would do to get my car fixed quickly. He even took care of putting the bill on my "Ford Quick Lane" card to allow me to pay my bill over 6 months, as he knew I couldn't afford the lump sum right away. He is a wonderful man and employee. Hawk ford is lucky to have him. More