Hawk Ford of St. Charles - Service Center

Great customer service Had a problem with my brake lights on my 2011 Taurus. No appointment but they got to my car as quickly as they could. Even called me when they couldn' Had a problem with my brake lights on my 2011 Taurus. No appointment but they got to my car as quickly as they could. Even called me when they couldn't get to it the next day (they thought that maybe they might be able to squeeze it in between jobs). Had the car back the next day. Had a follow on problem with the brake lights (control switch broke) and I returned to get it fixed and they had it fixed in less than 1 hour. More

Air bag recall They did a great job and a full inspection.... only comment is do not change the clock it was set ahead for a reason but maybe when they had to reset They did a great job and a full inspection.... only comment is do not change the clock it was set ahead for a reason but maybe when they had to reset the computer for the airbag recall they might’ve had to reset the clock .... I really like bringing my car there they are great people and great service!! More

Great job! Amazing professionalism and knowledge. Steve was very helpful. He was able to clearly explain everything that needed to be done to my truck. It was Amazing professionalism and knowledge. Steve was very helpful. He was able to clearly explain everything that needed to be done to my truck. It was really great to be able to work with him. More

Consistent quality Overall, service was good and consistent as it usually is. Cell phone reception can be limited in showroom so was delayed being notified when my car Overall, service was good and consistent as it usually is. Cell phone reception can be limited in showroom so was delayed being notified when my car was ready; not a huge issue. More

Really Glad Quick Lane is Back! I called and Dinah gave me an accurate wait time. I adjusted my afternoon chores and when I arrived my car was up on a lift within minutes. Patrick I called and Dinah gave me an accurate wait time. I adjusted my afternoon chores and when I arrived my car was up on a lift within minutes. Patrick took care of the paperwork. Both were friendly and knowledgeable. More

Review I appreciate the fine service given by Quick Lane intake staff and mechanics. They are up front about wait time and are accurate about their estimat I appreciate the fine service given by Quick Lane intake staff and mechanics. They are up front about wait time and are accurate about their estimate as to how long service will be. More

Diligent and professional. I had a problem with the brake pedal going down and they took me in right a way. Steve provided a loaner and kept me up to date daily as they tried to I had a problem with the brake pedal going down and they took me in right a way. Steve provided a loaner and kept me up to date daily as they tried to duplicate and diagnose the problem. More

All Good Steve has always been very helpful and professional. His input to helping me make informed decisions is always totally reliable and informed. I shou Steve has always been very helpful and professional. His input to helping me make informed decisions is always totally reliable and informed. I should recommend him to anyone. More

Hassle Free Oil Change Glad to have Quick Lane back although I have always gotten excellent service in the main service center as well. I was in and out within 30 minutes, Glad to have Quick Lane back although I have always gotten excellent service in the main service center as well. I was in and out within 30 minutes, they always do a great job. More