Hawk Ford of St. Charles - Service Center

The entire staff has been informative and attenuative the 2 times I have used Ford services./ 2 times I have used Ford services./ More

The best human team ever, thanks for treating my like a queen, go and get the beast deal. queen, go and get the beast deal. More

The staff was kind and professional. I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealershi I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealership had no record of my appointment and some confusion ensued. They did however fit me in and had great communication. I’d say the issue is not with the staff or dealership, but rather the electronic appointment interface. More

Didn’t try to figure out or diagnose the issue. Just kept it a week and ignore my concerns. Very unorganized. Still left with issue. Just kept it a week and ignore my concerns. Very unorganized. Still left with issue. More

Thank you for examining my Firs Gusion and providing needed service. I’m prepared for winter driving now. needed service. I’m prepared for winter driving now. More

At home service was fantastic! Highly recommended as it was fast and reliable. Will definitely use this service again Highly recommended as it was fast and reliable. Will definitely use this service again More

This is the best dealer I have bought a vehicle from I recommend them to any one and they are very nice to you they are straight forward with you and they will not lie to you at all they do the best that recommend them to any one and they are very nice to you they are straight forward with you and they will not lie to you at all they do the best that they can do to accommodate you five stars for them i would give them 100 stars if i could More

My contact was with Taylor in the service department she did everything she could to resolve my engine problem with Ford. Ford on the other hand took a month to get a decision made. did everything she could to resolve my engine problem with Ford. Ford on the other hand took a month to get a decision made. More

Scheduled an appointment a week in advance. Dropped car off night before for a 7:00am appointment. Told install of 4 tires only would take a couple of hour. Took 7.5 hours and had to call to Dropped car off night before for a 7:00am appointment. Told install of 4 tires only would take a couple of hour. Took 7.5 hours and had to call to find out if my car would be ready before they closed. Poor service and was with out a car for longer then expected. I would not recommend service from this location. Considering using another dealer for my new purchase in the next month or so because of this experience, More

Fast and efficient oil and change. We will use Hawk again for the next service. We will use Hawk again for the next service. More