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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,769 Reviews
Call Service Center (630) 384-9905

1,769 Reviews of Hawk Ford of St. Charles - Service Center

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June 16, 2024

Wild Bill Wackerlin was GREAT in sales and Josh Grant was GREAT in service! It was a great experience for me. More

by priehs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your exceptional experience with Wild Bill Wackerlin in sales and Josh Grant in service at Hawk Ford of xx. Charles! Thank you for acknowledging their outstanding service; we're delighted to have exceeded your expectations throughout your visit with us.

June 15, 2024

The information regarding the repair was understood clearly by Steve when explained. He was able to give me a breakdown about the potential costs tied to the repairs, along with the existing warranty i More

by WJFREDERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Steve at Hawk Ford of xx. Charles regarding your vehicle repair! It's fantastic that Steve provided clear information, cost breakdowns, and warranty details promptly, ensuring a smooth process for you. Thank you for your kind feedback and for choosing us for your automotive needs; your satisfaction is our top priority!

June 14, 2024

My sales rep was knowledgeable (Nick), he showed me multiple cars & the difference between them. He also walked me through all the features in the car I ended up purchasing which was helpful as I’ve ne More

by Nicolette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sladek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Nick, who expertly guided you through the car selection process and thoroughly explained the features of your new Mustang at Hawk Ford of St. Charles! It's wonderful to know that Nick's patience and knowledge made your purchase seamless and enjoyable. We're thrilled that you found our team friendly and the process pressure-free; thank you for choosing us, and we wish you many happy miles in your new vehicle!

June 10, 2024

The service was prompt and courteous. No appointments for oil change . Very pleased with my experience. More

by DFT122269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Dillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our service prompt and courteous. We strive to ensure all our customers leave satisfied, and we look forward to serving you again at Hawk Ford of xx. Charles.

June 10, 2024

Hawk Ford is clean, professional, kind and inviting. Easy to get an appointment. They took good care of me and my Escape. Thank you as always More

by Winddy SVT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2024

Still waiting for call back back if my parts came in. It's been almost 2 weeks and no call. More

by fshults1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Jun 10, 2024 -

Hawk Ford of St. Charles responded

Hi Frank, we are looking into your parts as we speak! I apologize for any delay. Either Jerry or myself (Jessica Vida) will give you a call today.

June 03, 2024

Great team, knowledgable, helpful and courteous. I've been using their service for about 2 years. More

by CIDEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experiences with our team over the past 2 years! At Hawk Ford of xx. Charles, knowledgeable and courteous service is at the heart of everything we do. Thank you for choosing us for your automotive needs!

June 03, 2024

It's always easy to get my car serviced at Hawk. I love that they reach out to schedule any recall work. More

by DWAGNER20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaias Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to make servicing your car a breeze, and we're committed to keeping you safe on the road. Your feedback fuels our dedication to providing convenient and proactive service at Hawk Ford of xx. Charles.

June 02, 2024

In and out and trip home and back. Quick and friendly . I'm style can't ask for more More

by DENNIS75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of xx. Charles was efficient and pleasant! Our team strives to provide quick and friendly service, making your visit seamless. Thank you for choosing us for your automotive needs!

May 31, 2024

Always great service with knowledgeable staff. Got the Works service and was on my way in about 35 minutes without an appointment! More

by KMAC195623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jun 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear you had a top-notch experience with us! Our team at Hawk Ford of St. Charles takes pride in providing efficient, expert service to get you back on the road swiftly. Thanks for choosing us for "The Works" – we look forward to your next visit!

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