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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,767 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,768 Reviews of Hawk Ford of St. Charles - Service Center
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December 09, 2019
Great experience I had a very good experience , very friendly people an excellent service. The price is fair. The work was excellent. I highly recommend Hawk Ford. I had a very good experience , very friendly people an excellent service. The price is fair. The work was excellent. I highly recommend Hawk Ford. More
by GUSKALAMARIS
Verified CustomerEmployees Worked With
Paul Kalamaris
December 09, 2019
Poor service My car was not seen. I waited for quite a long time and still never got in a bay. The manager told me it would be in a bay in one half hour and I woul My car was not seen. I waited for quite a long time and still never got in a bay. The manager told me it would be in a bay in one half hour and I would be out of there in a total of one hour. I set there an hour and my car never left the position I parked it when I got there. More
by jsherry27
Employees Worked With
I have no idea what his name was
December 09, 2019
still having issues You guys have been great, but I just got my car back for a second time from having display screen issues (sometimes works, sometimes not) and the scre You guys have been great, but I just got my car back for a second time from having display screen issues (sometimes works, sometimes not) and the screen blacked out again. But this morning, it worked. I'll have to bring it in for a third time to get corrected, but will have to be when I'm off and don't need the car. I'll watch it this week and see if it starts working. More
by JONATHAN.KECK
Employees Worked With
November 22, 2019
Steve got me in and tokk great care of my problems They did a great job getting my truck in and took care of all the problems that I was having in reasonable time for me. They did a great job getting my truck in and took care of all the problems that I was having in reasonable time for me. More
by MIKE
Employees Worked With
November 21, 2019
Battery Replacement Good service but some confusion from the beginning. I was told to bring my car to service and when I did, they sent me to quick lane and the person w Good service but some confusion from the beginning. I was told to bring my car to service and when I did, they sent me to quick lane and the person would open the door for me. I waiting several minutes and no one came. I called and was told to go inside but I couldn't turn my car off due to the battery issue. Once inside, there was a lot of confusion on other jobs that people were too vocal about in fron of customers. They ultimately fit me in and I was out in an hour with a new battery. Overall a good experience. More
by rvasak
Employees Worked With
November 18, 2019
Recall/issue with transmission Everything was taken care of in a timely fashion due to the nature of the repairs needed. After, receiving the vehicle I have noticed a considerable i Everything was taken care of in a timely fashion due to the nature of the repairs needed. After, receiving the vehicle I have noticed a considerable improvement in driveability and am convinced that problem is solved. More
by GSDYON
Employees Worked With
November 18, 2019
Horrible Experience Waited over 2 hours for a "quick service" oil change and tire rotation. We will never go back to Hawk Ford. While waiting we experienced customers bei Waited over 2 hours for a "quick service" oil change and tire rotation. We will never go back to Hawk Ford. While waiting we experienced customers being notified the service team lost parts such as lug nuts which the customer had to pay to replace and services not being explained properly which caused the customer to pay more. It was just horrible. Looks like they need more training/management in their service department. More
by KSCAFFIDI90
Employees Worked With
none listed.
November 15, 2019
Excellent customer service, as always. We are very fortunate to have Hawk Ford so close to us for our vehicle service needs. Scheduling is a breeze, drop-off's are smooth and the service de We are very fortunate to have Hawk Ford so close to us for our vehicle service needs. Scheduling is a breeze, drop-off's are smooth and the service department is always accessible and ready to answer any questions. In my profession I interact with many local people every day, and I never hesitate to recommend Hawk ford for their vehicle service needs. More
by HawkFordAone
November 14, 2019
Headlight Service is good. I spend $203.00 for my headlights, I thought it was expensive. I just wish after the service, hoping my car was washed.. Service is good. I spend $203.00 for my headlights, I thought it was expensive. I just wish after the service, hoping my car was washed.. More
by maria.arnie
Employees Worked With
Not sure , Bob Perri
November 13, 2019
Oil change, front brake pads and new accessory drive belt Used Quick Lane - short wait to get a repair station. Technician found two smaller issues, including split belt. All fixed while I waited. Friendly Used Quick Lane - short wait to get a repair station. Technician found two smaller issues, including split belt. All fixed while I waited. Friendly staff! More
by CHSHARPLESS
Employees Worked With
Don't know!
