Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,768 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,768 Reviews of Hawk Ford of St. Charles - Service Center
Sort by
December 30, 2019
Good job We made sure to schedule an oil change while on a short visit back in town because we trust this dealership. Thanks for the good service. We made sure to schedule an oil change while on a short visit back in town because we trust this dealership. Thanks for the good service. More
by CHERYLEWATERMAN
Verified CustomerEmployees Worked With
Ian Seufert
December 27, 2019
Great Service! Once again Hawk Ford came through for me by getting my truck served quickly during the holidays and was able to troubleshoot the cause of several issu Once again Hawk Ford came through for me by getting my truck served quickly during the holidays and was able to troubleshoot the cause of several issues with my 2012 F-150. Drives like new once again. Service Manager Steve S did a great job in keeping me informed of the progress and diagnosis. Well worth the drive from Carol Stream!!!! More
by jmsabo
Employees Worked With
December 18, 2019
Steve’s Setvice Visit Both the Steve’s in service write up helped me out, I was offered a free loaner and was really pleased when it was a brand new Edge with only 190 mi Both the Steve’s in service write up helped me out, I was offered a free loaner and was really pleased when it was a brand new Edge with only 190 miles on it. The service took 3 days, which was expected, everything was completed to my full satisfaction, and Steve kept me updated daily on their progress. It couldn’t have been a better experience. Kudos to the service writers and technicians who cared for my car. Oh, and they were ready for me when I arrived to drop off and pickup my vehicle. Drop off took 15 minutes while they made sure they understood why was needed. Pick up when the service was complete only took 2-3 minutes. I keep coming back for all my car purchases and service because I can depend on the team at Hawk Ford to take great care of me. More
by SEDSONWILLIAMS
December 18, 2019
New vehicle add ons! Very easy to set appointment and when I arrived the time I pulled in to the time I left was only few minutes. Car was finished when promised. Very p Very easy to set appointment and when I arrived the time I pulled in to the time I left was only few minutes. Car was finished when promised. Very professional, More
by PHALL59
December 17, 2019
Could not perform service as needed Went in for an oil change and tire rotation. Was told they were unable to rotate tire cause lift had a vehicle on it from day before. Really does t Went in for an oil change and tire rotation. Was told they were unable to rotate tire cause lift had a vehicle on it from day before. Really does the shop not have floor Jack's to raise truck to remove tires to rotate? 2nd issue. When I checked in with service writer I asked to make sure mechanic greased the u joints in the front axle for the 4 wheel drive. After they were done with my truck and I had paid I crawled under the truck in the parking lotto see if the u joints had been greased and they had not been. I then took pics of grease zerks that were covered with dirty grease with no evidence of them being greased. I went back into service writer and informed her that the u joints had not been greased. She went to get a mechanic to come out and grease them. After waiting 10 minutes she came out to tell me that they were unable to grease thr u joints because NOBODY had a grease gun to do it. This is not the first time I've had issues with this either. That definitely was the last time I will visit Hawk Ford for service work or any future plans of buying a new vehicle. Tired of half assed service! More
by THARMON74
Employees Worked With
Do not know her name
December 17, 2019
Great! Speedy service. Great experience Took work truck in for repair. Very speedy service and very reasonable prices! Great customer service!! I had to call back multiple Great experience Took work truck in for repair. Very speedy service and very reasonable prices! Great customer service!! I had to call back multiple times (fault on my end) and they were just as nice the sixth time as they were the first time. Will be using again!@ More
by CRYSTAL18
Employees Worked With
Scott Cheperka
December 13, 2019
Steve Staub is wonderful Steve Staub was very understanding of my needs and helped me understand what my car needed to be fully operational. He contacted me with every detail Steve Staub was very understanding of my needs and helped me understand what my car needed to be fully operational. He contacted me with every detail and keep me informed. More
by PAR5
Employees Worked With
December 12, 2019
Work was completed on time Everything that was needed was taken care of on time and in a professional manner. This is a busy time of year, so remember to make an appointment. Everything that was needed was taken care of on time and in a professional manner. This is a busy time of year, so remember to make an appointment. More
by DDHEGG
Employees Worked With
December 11, 2019
Great service Thanks to Hawk Ford for once again taking care of my Lincoln. I would highly recommend and have recommended your service center :) You far exceed my Thanks to Hawk Ford for once again taking care of my Lincoln. I would highly recommend and have recommended your service center :) You far exceed my Lincoln dealer where I purchased the MKX. More
by AESCOLLON
Employees Worked With
Steve Kershaw
December 10, 2019
Oil change and friendly faces The quick lane was great. Fast and efficient as usual for hawk. Their employees show exemplary skills that are unmatched by any other ford store I’ve The quick lane was great. Fast and efficient as usual for hawk. Their employees show exemplary skills that are unmatched by any other ford store I’ve been to. More
by OCHRISIUS
