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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,845 Reviews of Hawk Ford of St. Charles - Service Center
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April 22, 2020
It was a simple warranty service on our Ford Escape. This service call went very well. We dropped the car off in the morning and it was done in under two hours. The service people at this location are This service call went very well. We dropped the car off in the morning and it was done in under two hours. The service people at this location are friendly and effective. More
by DANMURRAY665
Verified CustomerEmployees Worked With
Dave Mehren
April 21, 2020
Excellent Service All the time I bring my car for service I have a great experience. Very knowledgeable staff, friendly and with the right attitude. I recommend the se All the time I bring my car for service I have a great experience. Very knowledgeable staff, friendly and with the right attitude. I recommend the service. More
by DENNISV45
Employees Worked With
Patrick Hertel
April 14, 2020
Terrible experience Very unhappy with the service I received. Felt like because I was a women I was being taken advantage of. The service member didn't even look to see Very unhappy with the service I received. Felt like because I was a women I was being taken advantage of. The service member didn't even look to see that I had an extended warranty. They were not very pleasant when speaking to me. I have yet to develop a relationship with this location because of past horrible experiences. Needed some service on my car and since this location is close to home I decided to try again. I will never be coming back to this location. Nothing has changed. More
by starksonnow
Employees Worked With
I don't remember the names and don't recognize the faces.
April 10, 2020
Took too long 1 1/2 weeks! Double charged for work, did not receive paperwork when I picked up the truck. Horrible experience! Hope the Service Director contacts me with the bill. not receive paperwork when I picked up the truck. Horrible experience! Hope the Service Director contacts me with the bill. More
by jjurkowski.mobile
Employees Worked With
Scott, unprofessional., Zack Innocanti
April 10, 2020
Diesel Transit dummy light Awesome! I was in and out for drop off within 10 mins. Service was completed within a day or two. Very happy with my purchase as well as the service p Awesome! I was in and out for drop off within 10 mins. Service was completed within a day or two. Very happy with my purchase as well as the service provided to me after the fact. More
by J. Bryant
Employees Worked With
Zack Innocanti, Paul Kalamaris
April 10, 2020
Steve in service. Steve was great he got me in and the work done quickly. Thank you Steve for your efforts in turning my truck around the same day. Steve was great he got me in and the work done quickly. Thank you Steve for your efforts in turning my truck around the same day. More
by JLHOLD1960
Employees Worked With
April 09, 2020
Couldn't solve the diagnosed problem. Was able to replicate the issue but could not find a cause for the issue. They did provide me with a loaner. replicate the issue but could not find a cause for the issue. They did provide me with a loaner. More
by ITSMELISSA
Employees Worked With
Steve Kershaw
April 08, 2020
Service Center at Hawk Ford Service folks were honest and straight forward. I never felt pressured into scheduling any work that I was not comfortable with having done. They foun Service folks were honest and straight forward. I never felt pressured into scheduling any work that I was not comfortable with having done. They found some issues that were spotted before they became larger issues so I am glad that they were there to service my vehicle. More
by C.GARRIDO17
Employees Worked With
Patrick Hertel
April 07, 2020
I couldn’t be happier with the service I received. The work was done well, the staff was courteous, helpful, friendly, and professional. The work was even completed sooner than I expected! work was done well, the staff was courteous, helpful, friendly, and professional. The work was even completed sooner than I expected! More
by NHUNTSHA
April 04, 2020
Service was finished in less time than estimated. Everyone was polite and professional. I found the waiting area to be very clean. It was also very well stocked. Everyone was polite and professional. I found the waiting area to be very clean. It was also very well stocked. More
by jwittleder
Employees Worked With
Steve Kershaw
