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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,769 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,769 Reviews of Hawk Ford of St. Charles - Service Center
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January 11, 2020
Installation of Truck cover The team did a great job of communicating with me. The loaner that they gave me during the time was very clean. The process was very easy and simple. The team did a great job of communicating with me. The loaner that they gave me during the time was very clean. The process was very easy and simple. More
by ALLENENDERS
Verified Customer
January 09, 2020
customer service we had a good experience with the quick lube. they were professional, knowledgeable, kept us informed, and we did not have to wait very long. we had a good experience with the quick lube. they were professional, knowledgeable, kept us informed, and we did not have to wait very long. More
by RPERRI1313
Employees Worked With
Patrick Hertel
January 08, 2020
I got taken for a Ride ! I Purchased pre-paid maintenance when purchasing my 2017 Ford explore. At the 30,000 mile service it was recommended that I change the synthetic trans I Purchased pre-paid maintenance when purchasing my 2017 Ford explore. At the 30,000 mile service it was recommended that I change the synthetic transmission fluid. The service advisors documented at Ford covered the service. $250 cost. Upon completion it was learned that Ford would not pay for it and that I would have to go to battle with Ford care in this matter. Upon talking to Ford care and the dealerships I am now currently out of the adjusted cost of $182.50. A kind gesture considering I shouldn’t of paid for it at all. I had to pay in order to get my car back. It is been two weeks. Nobody from Ford or the dealership that I have spoken to has been able to explain why I was charged. Even speaking with the general manager at Hawk Ford in Saint Charles or the service was done said he would call me back in 30 minutes, that was two weeks ago still not heard back. When purchasing a new vehicle I recommend do not buy a prepaid maintenance from Ford. It benefits them not you. You have no control here when it comes to what goes on with your vehicle they act like they own your vehicle and do what they like regardless of what your manuals/maintenance recommendations say. My recourse here is to contact the state of Illinois Attorney General’s office, consumer fraud division and file a complaint. I hope this never happens to anyone else it’s not a pleasant experience! More
by mcymbo
Employees Worked With
Joseph Addante, Steve Kershaw
January 08, 2020
Service Center visit Awesome job of helping hunt down an issue with Apple Carplay. Problem was not obvious, but Steve and technician kept working it until we got it right Awesome job of helping hunt down an issue with Apple Carplay. Problem was not obvious, but Steve and technician kept working it until we got it right. Great job and thanks for the help. More
by Jmen
Employees Worked With
January 08, 2020
Above and beyond,,,, Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceede Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceeded my expectations. Absolutely no issues getting a a loaner, no problems with me stopping by for updates, all in all, they made a bad situation a positive experience. More
by TJHLAVATY
Employees Worked With
January 02, 2020
Fast Lane Servuce I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I highly recommend this service facility More
by lacmills
Employees Worked With
it was a guy taking care of my service could not remember his name
January 02, 2020
Fast lube service I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performance I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performances went well. I would come to this center for next required service or any issue again. More
by MICHELAU59
Employees Worked With
Patrick Hertel
December 31, 2019
Felt like they were trying to rip me off I dropped my 2017 F150 for an oil change, on of the service adviser called and said they had bad news for me. They asked me if I have any oil showing I dropped my 2017 F150 for an oil change, on of the service adviser called and said they had bad news for me. They asked me if I have any oil showing on the ground. I replied no. They continued to tell me that the oil pan is leaking and needs to be repaired right away. They even went as far to say that they didn't fill it with oil yet because they wanted to drop the oil pan right away and also that my rear differential was leaking. I told them no thanks and brought the truck home. Curious about their diagnosis I had it looked at by another Ford dealer. They showed me that the only oil leak is a small seepage around the oil pan flange and that there wasn't any oil that even got down to the underbody covers. They snuged the pan bolts up and cleaned the residual oil off and sent me down the road N/C. Hawk ford is the only Ford dealer that has ever mentioned anything about leaks, the truck has nearly 100,000 miles on it and small oil seepage is normal. Not at the level of how Hawk Ford described it. I will not return to Hawk Ford they refused to accept a direct mail offer for $25.00 and this. I do not want to be contacted by anyone from Hawk Ford. Please do not have them call me. More
by chris.j.sobieski
Employees Worked With
I dont recall who I spoke with
December 31, 2019
Diligent and professional. They always try to work with my schedule. Steve even took me in early this summer when my brake pedal went to the floor. I feel confident my car will They always try to work with my schedule. Steve even took me in early this summer when my brake pedal went to the floor. I feel confident my car will be fixed right. More
by DANYACK
December 30, 2019
awesome service New car, lees that 1 month old. Popped tire in pot-hole. Hawk Ford ordered new tire and replaced it the next day. Best service ever. New car, lees that 1 month old. Popped tire in pot-hole. Hawk Ford ordered new tire and replaced it the next day. Best service ever. More
by DANA.WLEZEN
Employees Worked With
Bob Perri, Patrick Hertel
