Hawk Ford of St. Charles - Service Center

On time appointment. Shuttle to home and back while truck was being serviced was excellent.steve was very accommodating and coordial. Overall experience was excellent. was being serviced was excellent.steve was very accommodating and coordial. Overall experience was excellent. More

First time there with my new ford escape for oil and filter plus car check over. Was good experience. Took me in right away. Wait time during service was less then half hour. Price very fair. Will go b filter plus car check over. Was good experience. Took me in right away. Wait time during service was less then half hour. Price very fair. Will go back. More

Easy Warranty Repair Steve was helpful in getting me in and diagnosing the issue in the shop. Had a bad seat heater. Parts were ordered and repair was scheduled as soon Steve was helpful in getting me in and diagnosing the issue in the shop. Had a bad seat heater. Parts were ordered and repair was scheduled as soon as it came in. Got a loaner car for the morning until the repair was complete. More

Excellent! Steve Staub took excellent care of me. He went above and beyond what most people would do to get my car fixed quickly. He even took care of putting th Steve Staub took excellent care of me. He went above and beyond what most people would do to get my car fixed quickly. He even took care of putting the bill on my "Ford Quick Lane" card to allow me to pay my bill over 6 months, as he knew I couldn't afford the lump sum right away. He is a wonderful man and employee. Hawk ford is lucky to have him. More

Amazing fast service. Those guys go above and beyond every xxxx time. They even drove to another location to get a part to fix my window so I didn’t have to drive around in the winter with my window dow every xxxx time. They even drove to another location to get a part to fix my window so I didn’t have to drive around in the winter with my window down. More

Warranty/recall work Steve did a great job. Can was finished as expected. I have had other work done at this dealership and the work has always been done correctly and f Steve did a great job. Can was finished as expected. I have had other work done at this dealership and the work has always been done correctly and finished as expected. I am very pleased with their service department. More

Steve Staub took excellent care of my truck Steve was good to his word on all details. He schedule my appointment and set me up with a loaner car. My truck was corrected the same day as promised Steve was good to his word on all details. He schedule my appointment and set me up with a loaner car. My truck was corrected the same day as promised. The staff here is very polite and courteous More

Helped with a warranty situation. Took longer than expected but was offered a loaner car. Brakes and tires turned out great. They kept me up to date along the way. expected but was offered a loaner car. Brakes and tires turned out great. They kept me up to date along the way. More

Prompt service with attention to detail. Good explanation of problem with timely resolution. Hawk Ford was patient hearing the issue and knew what the fix was. They offered suggestions for word that would be of problem with timely resolution. Hawk Ford was patient hearing the issue and knew what the fix was. They offered suggestions for word that would be needed down the road without the pressure up sales that most dealers try to Scare customers with. Good job Hawk. More

They knew i was in a hurry since i was going back to school and they got everything done as quick as they could! Always kept in touch when they figured something out! Great service school and they got everything done as quick as they could! Always kept in touch when they figured something out! Great service More