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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,845 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,845 Reviews of Hawk Ford of St. Charles - Service Center
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June 22, 2020
Had a few issues with a used 2016 2500 Ram. Took care of 1 and was told once the books are closed, theres not a whole lot they can do. I understand it's a used truck, but terrible customer service in my opi 1 and was told once the books are closed, theres not a whole lot they can do. I understand it's a used truck, but terrible customer service in my opinion. Even the girl that answered the phone picks up the phone and just says hello. Very unprofessional Would not refer anyone here Very poor experience More
by BLUE72GS
Verified CustomerEmployees Worked With
Bob Perri, Joseph Addante, Andrew Munson
June 16, 2020
High Quality Service Quick Lane staff is very courteous and efficient. I have all of the general maintenance on our cars (not all are Ford products) completed at Quick Lan Quick Lane staff is very courteous and efficient. I have all of the general maintenance on our cars (not all are Ford products) completed at Quick Lane. The mechanics and technicians are thorough and always willing to discuss repairs and recommendations. Prices are always competitive with other dealerships and repair shops. Well done Quick Lane. Keep up the great work. More
by STEWSR0
June 15, 2020
oil change and front bakes Faster service than expected. Competent, friendly service. Took less than 2 hours. I don't need 25 words. Required words are unnecessary. I am done Faster service than expected. Competent, friendly service. Took less than 2 hours. I don't need 25 words. Required words are unnecessary. I am done. More
by DANA ANDREWSON
Employees Worked With
June 15, 2020
Stay away they tell you what you want to hear. Don’t return phone calls. Would not recommend. Truck has been there 12+ times in a year and now been in there for 5 weeks and want to send me a review link return phone calls. Would not recommend. Truck has been there 12+ times in a year and now been in there for 5 weeks and want to send me a review link lol funny stuff More
by RYSUJACK
Employees Worked With
Truck
June 13, 2020
Excellent Service Quick Lane is the best for general maintenance on our cars regardless of the manufacturer. Great people with competitive pricing. Well done on the ser Quick Lane is the best for general maintenance on our cars regardless of the manufacturer. Great people with competitive pricing. Well done on the service and repairs. More
by STEWSR0
June 12, 2020
Recall Everyone was very professional and pleasant. Finished the recall item quickly. Waiting room was clean. And, They washed my car! Thanks for being my on Everyone was very professional and pleasant. Finished the recall item quickly. Waiting room was clean. And, They washed my car! Thanks for being my only service department. More
by CREMEBICHON
Employees Worked With
Scott Cheperka
June 12, 2020
60,000 mile auto review and maintenance Steve Staub has always assisted me with great efficiency and concern. I can count on him to explain and detail the services required. A car is only Steve Staub has always assisted me with great efficiency and concern. I can count on him to explain and detail the services required. A car is only as good as the service department that keeps it in shape. I couldn't be more satisfied. More
by Happy Lady
Employees Worked With
June 11, 2020
Excellent service! Came in w/o an appointment and was treated like royalty. Problem was repaired and communication throughout the process could not have been better. treated like royalty. Problem was repaired and communication throughout the process could not have been better. More
by gstinsa
Employees Worked With
June 10, 2020
prompt and efficient. Service for my Ford Escape was fast and efficient. Patrick explained the work that was completed with a transmission flush that was recommended at 30, Service for my Ford Escape was fast and efficient. Patrick explained the work that was completed with a transmission flush that was recommended at 30,000 miles. More
by TJOEHALPIN
Employees Worked With
Patrick Hertel
