Hawk Ford of St. Charles - Service Center

I stopped by to schedule service for a recall notice I received and the service advisor had me In and out within the hour. Service adviser was knowledgeable and courteous. received and the service advisor had me In and out within the hour. Service adviser was knowledgeable and courteous. More

Great Service I had to take my vehicle in for a product recall. I thought it would take the majority of the day. To my surprise, the Hawk team completed the work I had to take my vehicle in for a product recall. I thought it would take the majority of the day. To my surprise, the Hawk team completed the work and an oil change within a couple of hours. They have always given me great service and are always friendly and professional. More

Scott in the truck service area is awesome!Every time I Scott in the truck service area is awesome! Every time I call or bring my truck in he’s happy to help never sends me out the door until he’s addresse Scott in the truck service area is awesome! Every time I call or bring my truck in he’s happy to help never sends me out the door until he’s addressed my concerns. More

Restored my faith in Car Dealerships!! I thought the days of Car Dealerships with honesty, integrity, and nice people were gone. I was wrong. I recently purchased a high mileage F150 that I I thought the days of Car Dealerships with honesty, integrity, and nice people were gone. I was wrong. I recently purchased a high mileage F150 that I fully knew had no warranty. After just a few days I recognized some issues with the brakes and an oil leak. I took it to the dealership not expecting them to pay for anything. I didn't even ask. Buying a used truck always comes with some repairs and fixes. But, when they completed the repairs that must have been well over $1K (new brake rotors and fixed the oil leak and even a new key because it only came with one) they just handed me the keys with a smile and said "no charge - sorry we didn't catch these issues when we sold it to you." Wow - I was floored. They earned my business for life. Hawk Ford in St. Charles - a car dealership with integrity and a long term relationship view. I highly recommend them to all my family and friends. I know I will be back. Thanks, Hawk for restoring my faith in car dealers. More

All was great and professional from beginning to end; even got a loaner. Got my vehicle back in timely manner. I would recommend Hawk Ford to my family and friends. even got a loaner. Got my vehicle back in timely manner. I would recommend Hawk Ford to my family and friends. More

Great Service! My schedule for service was accommodated. Just waited for short period of time for the service to be completed. Beverages are available while you wait My schedule for service was accommodated. Just waited for short period of time for the service to be completed. Beverages are available while you wait. Great service! More

Quick and Easy Repair We had a minor accident with the passenger side view mirror. Steve Kershaw in Service was able to order the part and install it in less than a 1/2 day We had a minor accident with the passenger side view mirror. Steve Kershaw in Service was able to order the part and install it in less than a 1/2 day. The repair was done professionally and the car was returned washed and ready go as promised More

New key fob After experiencing some weird things happening with the car such as being locked out, lights and locks flashing and clicking on and off. I took it to After experiencing some weird things happening with the car such as being locked out, lights and locks flashing and clicking on and off. I took it to Hawk. The service area was closed but a friendly salesman told me if I put the fob in the center console the car would operate without a hitch (although I do have a hitch) I did as he suggested and came back the next day when service was open. It was determined the key fob was malfunctioning and hence the odd happenings. A new fob was ordered and programmed after it arrived. The vehicle is operating normally (very well) and continues to be a pleasure to drive. More

Had F-150 starting evaluated Tremendous communication from the service department. They took extra time to evaluate the issue with various service representatives to assure there Tremendous communication from the service department. They took extra time to evaluate the issue with various service representatives to assure there was not a problem . More

VERY PROFESSIONAL! STEVE WAS PROFESSIONAL AND COURTEOUS. ALL THE ISSUES WITH MY CAR WERE ADDRESSED AND REPAIRED IN A TIMELY MANNER. VERY PLEASE WITH THE SERVICE AT HAWK. STEVE WAS PROFESSIONAL AND COURTEOUS. ALL THE ISSUES WITH MY CAR WERE ADDRESSED AND REPAIRED IN A TIMELY MANNER. VERY PLEASE WITH THE SERVICE AT HAWK. More