Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,845 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,845 Reviews of Hawk Ford of St. Charles - Service Center
Sort by
July 08, 2020
Great tire price Stopped in to have new tires on my 2011 escape. They had me out in an hour and a half. Great price on the tires. The price was better than Costco o Stopped in to have new tires on my 2011 escape. They had me out in an hour and a half. Great price on the tires. The price was better than Costco or local tire stores. Thanks Pat for the great service More
by PMORRIS692
Verified CustomerEmployees Worked With
Patrick Hertel
July 05, 2020
Great experience, ford corporate sent out an offer that didn’t work the last time I came to Hawk. They more than fixed it this time! Thanks didn’t work the last time I came to Hawk. They more than fixed it this time! Thanks More
by JEFFTARRO
Employees Worked With
Amy Phoutz, unknown quick lane guy
July 04, 2020
Nice and friendly service. Honest place. Good communication. All done within one day. Convenient location. Why do I have to write 25 words lol? You know. communication. All done within one day. Convenient location. Why do I have to write 25 words lol? You know. More
by claudioehinger
July 03, 2020
Service great. Salesman thorough and very polite. Worked with the price we wanted to pay. Have bought cars from ford before so we felt confident . with the price we wanted to pay. Have bought cars from ford before so we felt confident . More
by BIGTIME147
Employees Worked With
Bob Perri, Andrew Munson
July 01, 2020
Great Service I always receive great service here. I know many of the people in sales and service, and I trust them to get the job done right. I always receive great service here. I know many of the people in sales and service, and I trust them to get the job done right. More
by METBOLLAND
Employees Worked With
June 27, 2020
Issues with 2019 Ford Explorer After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 no further mis-functions have occured. More
by TOMEILEENRIVAN
June 27, 2020
Fantastic work, and exceptional customer service. They went above and beyond to fix the problem, and they were extremely friendly. I will definitely bring my car back here. went above and beyond to fix the problem, and they were extremely friendly. I will definitely bring my car back here. More
by JONKRISTINEPRICE
Employees Worked With
June 27, 2020
Best laid plans? Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under th Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under the former owner. Unfortunately, it didn’t go as planned. Showed-up with expectations of being whisked-in for a quick oil-change. Both service areas were understaffed. To make matters worse, the speed-lube side had another tech taken away to cover shortage at other service center. Worked piled-up, so I opted to go back home and would return upon a phone call. Call never came. I called back at 3:30PM only to be told I could not be serviced that day. Was given option to call back/come over the next day for service. I did, and what I thought were best laid-out plans took 2 days for an oil change. Not customer friendly. More
by whiffleinc86
Employees Worked With
Patrick Hertel
June 27, 2020
Quick Lane Service Patrick was very courteous answering all my questions and providing quotes for services needed on my other 3 Ford vehicles. He even personally took my Patrick was very courteous answering all my questions and providing quotes for services needed on my other 3 Ford vehicles. He even personally took my car through the car wash after service was completed. Always a good experience here. More
by SKELG01
Employees Worked With
Patrick Hertel
