Hawk Ford of St. Charles - Service Center

Great service. Sales and finance people are the best. The transaction was easy. The service department is always helpful. Sales and finance people are the best. The transaction was easy. The service department is always helpful. More

Greeted friendly by all, offered to take me home as they had a full schedule, and brought the car back to my house when the work was completed. Reviewed maintenance done by telephone. Their professionalism had a full schedule, and brought the car back to my house when the work was completed. Reviewed maintenance done by telephone. Their professionalism was appreciated. More

The fact that you don’t allow a choice not to give a qualitative response is cause for hesitation. qualitative response is cause for hesitation. More

the only thing that is becoming upsetting is having to fill this darn survey out every other day fill this darn survey out every other day More

Performed the work needed in a timely fashion and clearly communicated / explained all work completed communicated / explained all work completed More

have taken several of our fleet vehicles to steve for warranty issues his team is very valuable to the sheriff's departments 200 vehicles we run a 24hour 365 day operation and we need our vehicles repair warranty issues his team is very valuable to the sheriff's departments 200 vehicles we run a 24hour 365 day operation and we need our vehicles repaired quick and correct his team always comes through thanks More

Steve and his team diagnosed a problem with the transmission in my truck. I have been to 2 other dealers couldn't figure out. I appreciate their efforts. Chuck 847 401 6950 transmission in my truck. I have been to 2 other dealers couldn't figure out. I appreciate their efforts. Chuck 847 401 6950 More

It was very easy to set up the mobile appointment. The technician was there on time and replaced the battery in my Escape quickly. The technician was there on time and replaced the battery in my Escape quickly. More

It was ok. Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr More

always a pleasure dealing with steve and his team as well as everyone in the parts department as everyone in the parts department More