Hawk Ford of St. Charles

The service department is not spectacular by any means. Things take forever, service is not great l. When I bought my car here in May, I was told that there were loaners for when the car was in the shop- w Things take forever, service is not great l. When I bought my car here in May, I was told that there were loaners for when the car was in the shop- when I inquired about this, I was told there were no loaners available. Definitely felt that I was sold a bill of goods. I love my car but I would rather not take my car here for service. More

Ready when I arrived for my appointment. Very knowledgeable and Chris was good to work with b Very knowledgeable and Chris was good to work with b More

Always great customer service when I bring my car in for service! Steve always keep me updated and gets it done quickly service! Steve always keep me updated and gets it done quickly More

Easy to negotiate with and get a new vehicle off the lot. No hidden problems or fees. No hidden problems or fees. More

as always, a pleasure doing business with Steve and the service staff, we have 200 vehicles in our fleet and they take care of all our warranty and recall needs service staff, we have 200 vehicles in our fleet and they take care of all our warranty and recall needs More

Part was ordered, service was scheduled and completed as stated. The work was done on time and as stated from the quote. It was a great experience. stated. The work was done on time and as stated from the quote. It was a great experience. More

Andrew and Nick were a pleasure to work with, and very helpful, making the entire purchase process as simple as it could be. helpful, making the entire purchase process as simple as it could be. More

Great service and customer care provided . I have hesitant to bring my RV elsewhere but hawk shows and exceed expectation I have hesitant to bring my RV elsewhere but hawk shows and exceed expectation More

Where do I begin? ! I was in the market for a Ford Bronco for my 16 year olds daughter this would be her first car. So this was a HUGE deal! Needless to say she had spe ! I was in the market for a Ford Bronco for my 16 year olds daughter this would be her first car. So this was a HUGE deal! Needless to say she had specific features that she wanted (white with a sunroof), and I wanted a safe CPO, no accidents, with low miles. Came across a 2022 Ford Bronco Big Bend on CARFAX, and reached out to Hawk Ford St. Charles for availability. Within minutes Diana the sales rep reached out, and then came the tricky part. The Bronco was in St. Charles, IL and I was in Miami, FL. Within minutes she referred me to Jim Martinez, her out of state specialist/manager. Within minutes I had a quote, including shipping, and he advised I could do everything on line. Jim went above and above to settle my nerves/concerns. After all I was buying this virtually! He and his staff sent me videos of the interior/exterior, and when I asked to let me think about it I didn’t get the typical salesman trying to shove a vehicle down my throat. He was the upmost professional and 48 hours later I reached out on Monday. Not only did we seal the deal (shout of to Nando in Finance, and Nicholas) they arranged to have my SUV shipped within 48 hours. After all I had promised my daughter she would have her car the first day of school. True to their word her bronco sport arrived on Sunday afternoon, and the Bronco was absolutely perfect! It literally looks brand new! I can’t thank Hawk Ford St. Charles for making this the easiest, and BEST car buying experience EVER! If you’re in the market for a vehicle don’t hesitate they are the BEST! A++++! More

Very good, it was a effect and affection solution to my problem, well taken care off problem, well taken care off More