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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,839 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,839 reviews

March 10, 2019

Outstanding Service I started taking my vehicle to Hawk Ford about 3 weeks ago. I have had to get a few things fixed on my vehicle within the last few weeks and every tim More

by MIKEBECKER132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2019 -

Hawk Ford of St. Charles responded

Hello, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 05, 2019

Best car repair experience I have had in a long time. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. More

by DAVEANDJEANNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri, Tom Gabalec
Mar 22, 2019 -

Hawk Ford of St. Charles responded

Daveandjeanne, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!

March 05, 2019

Great experience!! Jordan was very pleasant to work with. Would recommend him for a good buying experience. Total transaction went very smooth and fast. Everybody was v More

by LAKEHLDY
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Torres
Mar 11, 2019 -

Hawk Ford of St. Charles responded

Lakehldy, thank you for leaving such a great review and high star rating. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 02, 2019

Steve and Tom were outstanding! 5 Star! The service team were polite, responsive, educational, accommodating and reassuring. These gentlemen were exactly what I look for in a service team. More

by JKOSTER316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gabalec
Mar 11, 2019 -

Hawk Ford of St. Charles responded

Jkoster316, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

March 01, 2019

Oil change You wait while the car is serviced. The staff are accommodating most especially Zack. I paid nothing for my first oil change. I will come back for the More

by EMVILEGASPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Perri, Zack Innocanti
Mar 06, 2019 -

Hawk Ford of St. Charles responded

Emvilegaspi, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It means so much to us to have earned your trust in our business! We can't wait to see you again in the future! Take care!

March 01, 2019

on time , quick the service was good on the oil changes, but on the earlier electrical issue I would of like to know why it would not start, my understanding is the t More

by VIGERFROG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 07, 2019 -

Hawk Ford of St. Charles responded

We're glad we could be of service! We'll be happy to address any additional questions or concerns about your vehicle if you give us a call or stop by. Thank you so much for being one of our valued guests, and we look forward to your next visit!

February 28, 2019

The “works” and failed seat environmental controls We had our 2016 Ford Explorer in for an oil change/tire rotation. Along with that our seat heaters/coolers had failed again for the 4th time in 3 1/2 More

by WEDDS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Hawk Ford of St. Charles responded

Thank you Porchpooch for you continued business and for taking the time to write this review. Barry and Cathy are the best for sure. Ed Witt

Mar 06, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Safe travels!

February 27, 2019

routine maintenance Zack was very helpful & pleasant to work with gave good advice on how to save money and made a simple repair that saved time and money More

by GREGPACELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio Goytia, Zack Innocanti, Dave Herren
Mar 06, 2019 -

Hawk Ford of St. Charles responded

Gregpacelli, your comments keep us motivated and working hard for all our guests! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!

February 27, 2019

Quick Lane service Great service, friendly and knowledgeable staff. Service was completed in a timely manner. The service advisor was very helpful. Tested my key fobs an More

by Paul S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
Mar 22, 2019 -

Hawk Ford of St. Charles responded

Paul S., our Staff works hard to go the extra-mile for our valued guests! It is great to hear our Staff took such great care of you! We hope to see you here again! Safe travels!

February 27, 2019

Oil change Great service, friendly outgoing staff, no long wait. I bought two cars from Hawk and they are running great. I will be back for a tune up. More

by TRZENTNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Yencer, Tom Gabalec, Octavio Goytia, Patrick Hertel, Zack Innocanti
Mar 22, 2019 -

Hawk Ford of St. Charles responded

Trzentner, we're pleased to hear everything was completed to your satisfaction! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!

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