Hawk Ford of St. Charles

Always accomodating! Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it to be done! Excellent staff and excellent service~! We worked with Tom, super nice guy! More

Installation of a 2nd row console and alert on Fordpass. Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on results and time of completion. More

Review It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do. It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do. More

Oil change Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! More

Again, great service! Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and a Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and also a dent fixed. Everything looks good! Thank you again for making this a pleasant and easy experience. I would highly recommend Hawk Ford and their employees. Thank you! More

Steve helped me out 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day wit 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day without an appointment More

Service Dept. I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a few items that they said would need to be done in the future. I was able to use my Owner Advantage money. It was flawless! Thank you so much. More

Treat you like family I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he s I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he stands out as the most “real” of all the sales people I’ve dealt with. It’s hard to find genuineness in people theses days especially in corporate America and even more so in “major purchase” sales. Kirk treats you like a family member and makes the process efficient, smooth and. stress free. More

Experience The service was great. The process was pretty quick and easy. For buying a first car I thought I'd be there for a while but i was out within a few hou The service was great. The process was pretty quick and easy. For buying a first car I thought I'd be there for a while but i was out within a few hours. I would definitely go back. More

Great experience. Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and eac Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and each time he spent a lot of time with me explaining and never did I feel pressured. The only thing I would change is the fact that every time I was ready to leave “the manager” would have to be involved and he would try to get a deal done. I understand that’s his job but it was the only awkward part of the process. More