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Hawk Ford of St. Charles
St. Charles, IL
2,841 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,841 reviews
May 27, 2019
Buying a Fusion SE The experience was great. Jose was knowledgable, helpful and and professional. I received the car i wanted at the price i wanted. All in all a pleasan The experience was great. Jose was knowledgable, helpful and and professional. I received the car i wanted at the price i wanted. All in all a pleasant experience. More
by WINDSORDAN
Verified CustomerEmployees Worked With
Marty Epstein, Paul Kalamaris, Jose Chavez
May 21, 2019
Great customer service Thank you Hawk Ford for a hassle free customer experience. Sutton Smith was very helpful in assisting me in choosing an SUV that is just right for my Thank you Hawk Ford for a hassle free customer experience. Sutton Smith was very helpful in assisting me in choosing an SUV that is just right for my lifestyle. I will definitely be recommending your dealership. More
by WEHNNETTA
Employees Worked With
Sutton Smith, Melissa Siona
May 21, 2019
Good Experience Had a good, low pressure experience in buying my used car at Hawk Ford. Whole process did not take that long, they were very understanding in helpful Had a good, low pressure experience in buying my used car at Hawk Ford. Whole process did not take that long, they were very understanding in helpful through the financing process. I appreciated working with Sutton and Chris. More
by Brett
May 20, 2019
Airbag recall Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repe Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repeat email requests for a review. More
by JEFFWALKER74
May 20, 2019
Warranty work Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as we Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as well and was very professional. More
by REBECCA.NEUMANN
Employees Worked With
Other Employees :
Sam in service dept. , Doug Roby, Juan Guerrero
May 16, 2019
Timely, polite and overall good experience. Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at th Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at the quick lane was very pleasant. More
by gbeck42
Employees Worked With
Zack Innocanti
May 13, 2019
Bill was awesome He showed us a car we had talked about previously. Then, we asked about a car seen in the on line dealer inventory. It was buried in the back lot. He showed us a car we had talked about previously. Then, we asked about a car seen in the on line dealer inventory. It was buried in the back lot. He found it, jump started it, drove across the street to fill it with gas, and brought it to us in minutes. He gave us a great deal, helped me register for the Ford Military Appreciation discount, and had us out the door in time for Taco Tuesday! Couldn't ask for better service. More
by DRCRILE
May 08, 2019
Great experience Easy process and transaction. No pressure from sales team. Sales manager didn’t play games, and gave me a fair price from the start. Friendly, honest, Easy process and transaction. No pressure from sales team. Sales manager didn’t play games, and gave me a fair price from the start. Friendly, honest, trustworthy, and efficient staff made the shopping experience convenient. Purchased a new 2018 Ford Escape SE AWD from the showroom floor. More
by MIKFR1
Employees Worked With
Other Employees :
Sales manager, I believe his name was Mark., Bob Perri
May 07, 2019
Quick Work and Friendly Service I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. Th I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. They were able to change my oil and get me out quickly. They checked the car over and Nick went over all the results: brakes, other fluids, etc. I'll defintely be going there again. More
by JMICHALSKI0604
Employees Worked With
Nick Sychowski
May 06, 2019
Change isn’t always bad I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-un I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-unit, multi-brand dealer, I was worried that things wouldn’t be the same. The first couple of times I needed service, I saw a couple familiar faces and that was reassuring. Each visit, everything has been handled well, and I’m pleased. Then, this month, the lease ran out on my primary vehicle, so I returned to sales. Kirk Brown, the sales associate that I have found to be the most professional, knowledge filled, and respectful guy in the business is still there. He helped me to select a new car, and when lease end came, my new Ford Edge SEL was waiting for me. Kirk walked me through most of the paperwork and turned me over to Marty, the finance closer. I hate closing with a finance guy, but Marty was a surprise. Like Kirk, he knows his business, and treated me with respect I’ve not seen from one in his position before. Kirk then walked me through all the new gadgetry on my new ride, shook my hand, and sent on my way. Any fear I had with dealing with these guys has disappeared. More
by MIKE60174
