Hawk Ford of St. Charles

Satisfied Working with Kirk and his attention to detail was greatly appreciated. We felt he was listening to our needs by not forcing his opinions unless asked. Working with Kirk and his attention to detail was greatly appreciated. We felt he was listening to our needs by not forcing his opinions unless asked. More

Great Took care of Recalls and an issue with Sync, They new exactly what problems were. Steve notified me and kept me informed. Had a loner vehicle w Took care of Recalls and an issue with Sync, They new exactly what problems were. Steve notified me and kept me informed. Had a loner vehicle which was nice of them too. More

Great Service Great customer service, prompt, and courteous. Dropped me off and picked me back up from shopping while waiting for repair. Didn’t even get all my s Great customer service, prompt, and courteous. Dropped me off and picked me back up from shopping while waiting for repair. Didn’t even get all my shopping done, they were every efficient More

REPAIRED BROKEN SUNROOF BRACKETS My vehicle was repaired in the time they had told me and so far it seems the issues have been resoled. Steve kept me updated as I had asked him to do. My vehicle was repaired in the time they had told me and so far it seems the issues have been resoled. Steve kept me updated as I had asked him to do. More

Great service and workmanship. Steve is the best! Check car in promptly, kept me updated on progress, delivered the car when promised at the quoted price. Steve is the best! Check car in promptly, kept me updated on progress, delivered the car when promised at the quoted price. More

Friendly service They did a great job! Actually found some minor issues that I didn't even realize were broken and fixed them at no additional cost! They did a great job! Actually found some minor issues that I didn't even realize were broken and fixed them at no additional cost! More

WAIT TOO LONG no had to wait for over 3 hrs to get the service done NEVER HAD THIS PROBLEM WHEN THE COMPANY WAS ZIMMERMAN FORD. LOUSY SERVICE no had to wait for over 3 hrs to get the service done NEVER HAD THIS PROBLEM WHEN THE COMPANY WAS ZIMMERMAN FORD. LOUSY SERVICE More

They Do More Had a xxxx up with my new pickup. They went out of their way to get it fixed as soon as possible and even reimbursed me for my trouble. Am quite confi Had a xxxx up with my new pickup. They went out of their way to get it fixed as soon as possible and even reimbursed me for my trouble. Am quite confident I would not have received such attention at another dealership. More

Patience Pays Off I ordered a new F250 crew 4X4. I tried the internet approach, followed up with a phone call but thought it might be worth taking the 15 trip. It pai I ordered a new F250 crew 4X4. I tried the internet approach, followed up with a phone call but thought it might be worth taking the 15 trip. It paid off, Kirk had promised to get back to my online interest and was a little surprised that I followed up the same day with a visit to the dealer, actually a couple of hours later. 30 minutes after I walked in they had the order and my deposit check. Kirk tracked the build, provided me with the VIN# once assigned, tracked the departure and came me status updates as often as I requested. So the back end of the logistics process from Ford needs some definite attention. Truck took 12 days from being on a train in Danville to being landed at the terminal to finally arriving to the dealer. 12 of sold product sitting on a shelf. Dealer ran into a small issue with one of the mirrors but worked diligently to resolve the issue, overnight parts and deliver my truck the following day. 12 hours later. Great reaction time. The post sales effort was very polished and proficient. Kirk entertained my family while I finished the documents and went over all the new features and operations of the truck. Set up my phone and of course had it detailed and full of fuel. Great job, I appreciate the attention to detail. Truck as expected, all the features, bar none on the build sheet were included, If I have one complaint it's the white wall letters on the Lariat sports package, I would have deleted or turned them in. lg More

experience had a good experience. Nick took his time to explain all the functions of the new car. He was patient with us, programmed or synced our cell phones wh had a good experience. Nick took his time to explain all the functions of the new car. He was patient with us, programmed or synced our cell phones while explaining how to. More