Hawk Ford of St. Charles

Need emergency transmission service After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehi After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehicle (as well as 5 others vehicles) to schedule an appointment. The service department advisor I spoke with was very unprofessional. When I informed him that I would require a loaner, his reply was to tell me to call back in two weeks and hung up on me. I then called Hawk (near my residence) spoke to Steve who after scheduling my appointment that evening also informed me that I would have a loaner waiting. Hawk has earned my repeat business. I will also make sure that when we purchase any additional company vehicles it will be through Hawk. Thank you Steve. More

Professional Service!!! My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the pro My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the progress. His courteous & professional manner was truly appreciated. Thank you Hawk Ford! More

Good but not quick The service personal was very friendly and helpful. Unfortunately, their quick lane was not very quick. There was no one in front of me and it still t The service personal was very friendly and helpful. Unfortunately, their quick lane was not very quick. There was no one in front of me and it still took 55 minutes for an oil change. More

Oil Change Patrick was very friendly and when asked how long it would take he told me 30 minutes. I was out in 25. Very quick service! Patrick was very friendly and when asked how long it would take he told me 30 minutes. I was out in 25. Very quick service! More

Truck service I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficien I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficient thanks More

Won't give up Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've done More

Fast and easy all Process was good, smooth, and easy the sales representative was courteous and comprensible for my necessities no stress at all, it was awesome tha all Process was good, smooth, and easy the sales representative was courteous and comprensible for my necessities no stress at all, it was awesome thank you. More

Amazing Hawk Ford of St. Charles is the absolute best dealership. Very friendly, hard workers to make sure you leave a happy customer in your new car! Hawk Ford of St. Charles is the absolute best dealership. Very friendly, hard workers to make sure you leave a happy customer in your new car! More

Great service and fantastic people. Great people helped me make an informed buy.would go back and tell anyone to check them out for a car purchase. Jordan and John left me completely sat Great people helped me make an informed buy.would go back and tell anyone to check them out for a car purchase. Jordan and John left me completely satisfied with me mariner More