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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,691 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,691 reviews

January 16, 2019

Need emergency transmission service After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehi More

by JGAMBOA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Hawk Ford of St. Charles responded

Jgamboa0, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!

January 16, 2019

Professional Service!!! My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the pro More

by opasuzy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Opasuzy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care! Safe travels!

January 15, 2019

Good but not quick The service personal was very friendly and helpful. Unfortunately, their quick lane was not very quick. There was no one in front of me and it still t More

by skoli95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Gabalec
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Skoli95, your comments keep us motivated and working hard for all our guests! Please give us another change we're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!

January 15, 2019

Oil Change Patrick was very friendly and when asked how long it would take he told me 30 minutes. I was out in 25. Very quick service! More

by ramongalvanjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Mar 06, 2019 -

Hawk Ford of St. Charles responded

Ramongalvanjr, thank you for leaving such a great review and high star rating. At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

January 11, 2019

Truck service I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficien More

by jvelas1268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Jvelas1268, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

January 10, 2019

Won't give up Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've More

by GOLDENS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gabalec
Nov 14, 2019 -

Hawk Ford of St. Charles responded

Goldens3, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!

January 10, 2019

Fast and easy all Process was good, smooth, and easy the sales representative was courteous and comprensible for my necessities no stress at all, it was awesome tha More

by CB1200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Perri, John Gomez
Nov 14, 2019 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Safe travels!

January 10, 2019

Amazing Hawk Ford of St. Charles is the absolute best dealership. Very friendly, hard workers to make sure you leave a happy customer in your new car! More

by ALEX.NORBUT5815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lach, John Gomez
Nov 14, 2019 -

Hawk Ford of St. Charles responded

Alex.norbut5815, thank you for your kind words and congratulations on your new vehicle! Safe travels!

January 09, 2019

Recurring manufacturers problem, not the dealer This is the fifth time I've had my vehicle in to have the same problem addressed. According to numerous website forums, TSB's and a Ford "recall", thi More

by HawkFordAone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ford Manufacturing
January 08, 2019

Great service and fantastic people. Great people helped me make an informed buy.would go back and tell anyone to check them out for a car purchase. Jordan and John left me completely sat More

by MORGANSHEWOLF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Torres, John Gomez
Nov 14, 2019 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Safe travels!

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