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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,690 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,690 reviews

January 22, 2019

nice place easy experience however they do not negotiate on price on used, I don't like being told the price is lower than the market and we are taking a loss. I More

by KFISHER7602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Torres
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Kfisher7602, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Hawk Ford of St. Charles. Our goal is to learn from your feedback and continue to improve for all of our valued clients so we again thank you for your comments.

January 22, 2019

Took to long to get approval for the work I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenan More

by DRK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Patrick Hertel
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Drk, we are so disappointed to learn of this situation you have described. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to seeing you again and earning your trust. Customer Care Manager, Stephanie Yencer at 630-584-1816 Safe travels

January 22, 2019

Well done Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibi More

by MNCOLTSFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Mncoltsfan, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 21, 2019

Speed and communication Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work wo More

by MSPryor23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Mspryor23, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

January 21, 2019

Friendly dealership I was looking for a new car and found the perfect car that met what I was looking for. I went in and Bob greeted us and was never pushy and was willin More

by courtneyb
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Courtneyb, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

January 18, 2019

Fixed my bluetooth on my explorer. 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within More

by MATT.LOCHMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Reviews like yours provide encouraging feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2019

Rotten Eggs I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the More

by Jan2178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Jan2178, thanks for the great star-rating! We appreciate your recommendation of our dealership! We're looking forward to your next visit with us! Safe travels!

January 16, 2019

Need emergency transmission service After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehi More

by JGAMBOA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Hawk Ford of St. Charles responded

Jgamboa0, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!

January 16, 2019

Recall check up. I was notified of a recall on my car , made the appointment and was accommodated for that weekend. Patrick was very friendly, fast and knowledgeable More

by YESCOBED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Mar 06, 2019 -

Hawk Ford of St. Charles responded

Yescobed, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Ford of St. Charles. Thanks again for your business! Take care!

January 16, 2019

when asked why they didn't rotate and spin balance my tires When I asked why my tires were not spin balanced and rotated he replied they didn't rotate them because they didn't need to be.I have been rotating an More

by chefed1247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hertel
Jan 29, 2019 -

Hawk Ford of St. Charles responded

Your service advisor was following the recommended service for the miles on your vehicle. As a rule of thumb we inspect the tires looking for uneven treadwear and do not rotate tires if no uneven treadwear is found. We do not spin balance tires with every tire rotation and it looks as though a pervious service advisor that no longer works here had a special verbal agreement with you that none of us where aware of. Since then we have learned of this verbal agreement and have problem fulfilling that agreement on your future visits. Thank you for trusting us with your vehicle and can’t wait to see you again. Safe travels.

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