Hawk Ford of St. Charles

nice place easy experience however they do not negotiate on price on used, I don't like being told the price is lower than the market and we are taking a loss. I easy experience however they do not negotiate on price on used, I don't like being told the price is lower than the market and we are taking a loss. I call xx on that or that the vehicle has to be recertified at an additional price when it was certified at another branch and of course that's another additional fee More

Took to long to get approval for the work I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenan I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenance man recommended several service items be performed. The service manager at the Quick lane did not know how to contact ARI for approval. Despite me trying several times to assist the service manager on how to contact ARI (I even gave him the phone number), he continued to wait on other customers. It was 45 minutes until another manager intervened and contacted ARI. So I spent more than 3 hours at Hawk, much of it wasted time. More

Well done Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibi Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibility and solved my problems. More

Speed and communication Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work wo Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work would take was very clear. The work was completed in less time than estimated and he communicated the work completed and recommendations for future work that needs to be done next visit. More

Friendly dealership I was looking for a new car and found the perfect car that met what I was looking for. I went in and Bob greeted us and was never pushy and was willin I was looking for a new car and found the perfect car that met what I was looking for. I went in and Bob greeted us and was never pushy and was willing to answer all of our questions. This was the 2nd car I’ve purchased from them and even though Kurt was off (the sales man I purchased my last car from), Bob was willing to mark him as a co-salesman. I never felt like I was being forced to buy and he showed me other cars that I showed interest in. More

Fixed my bluetooth on my explorer. 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within a day or so. More

Rotten Eggs I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the culprit. Even though he did not smell the problem at first he maintained the idea that the customer was right and continued to search the problem. He was persistent and did find the problem...Thank you, Steve. I have been taking my Ford to this dealership since 2010 and have always been treated with respect, fairly and promptly. I would recommend them highly. More

Need emergency transmission service After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehi After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehicle (as well as 5 others vehicles) to schedule an appointment. The service department advisor I spoke with was very unprofessional. When I informed him that I would require a loaner, his reply was to tell me to call back in two weeks and hung up on me. I then called Hawk (near my residence) spoke to Steve who after scheduling my appointment that evening also informed me that I would have a loaner waiting. Hawk has earned my repeat business. I will also make sure that when we purchase any additional company vehicles it will be through Hawk. Thank you Steve. More

Recall check up. I was notified of a recall on my car , made the appointment and was accommodated for that weekend. Patrick was very friendly, fast and knowledgeable I was notified of a recall on my car , made the appointment and was accommodated for that weekend. Patrick was very friendly, fast and knowledgeable. More

when asked why they didn't rotate and spin balance my tires When I asked why my tires were not spin balanced and rotated he replied they didn't rotate them because they didn't need to be.I have been rotating an When I asked why my tires were not spin balanced and rotated he replied they didn't rotate them because they didn't need to be.I have been rotating and balancing my tires and rims for over thirty years and never been told that they"didn't need it! In fact I paid extra when I bought the tires@your dealership to have them rotated every 150000am miles! Extremely disappointed! Will not be returning to this dealership again! More