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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,690 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,690 reviews

January 29, 2019

mediocre Picked up my truck from the dealership on a very cold winter morning. Shuttle driver was late, almost 1/2 hour! It would have been nice if they would More

by MIDWESTERNRENTALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Staub
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Hawk Ford of St. Charles responded

Midwesternrentals, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of xx. Charles! Safe travels!

January 28, 2019

Recall and warrantee work First experience with Hawk Ford, staff was receptive and accommodating, good communication on the status of my repairs. I would recommend this dealers More

by enfuego129
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Hawk Ford of St. Charles responded

We appreciate your feedback on Steve's friendly and helpful service! We try to provide all of our guests with world-class service that you can trust. We set high expectations for ourselves so it’s gratifying to hear you had a very positive experience with us. We're here for you and all of your vehicle needs!! Please let us know when we can get you scheduled your next oil change! Safe travels!

January 28, 2019

2018 Explorer Sport Good experience, sales was streamlined and finance if was smooth. Vehicle was delivered on time and needed to have air added to all four tires due to More

by BILLEE810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave H
Feb 08, 2019 -

Hawk Ford of St. Charles responded

Thank you for your kind words and congratulations on your new Explorer! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 28, 2019

Pleasantly Surprised There was a recall on my airbags so I had to go to the Ford dealer to have the work done. Everything they said about timing and process was thorough a More

by billmurk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Gabalec
Feb 08, 2019 -

Hawk Ford of St. Charles responded

We really love and appreciate getting feedback like yours. We know were doing something right and do our best to make our customers like you are happy with their service experience!! Thank you for taking the time to leave us your response to Tom's outstanding customer service! As you very well know we're here for you and all of your vehicle needs!! Safe travels!

January 28, 2019

No reason to return. I took my Ford Flex to Hawk recently for an alignment because my tires were wearing unevenly, and to have them try fixing my reverse camera, which has More

by Rob Z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Staub
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Rob Z., thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Hawk Ford of xx. Charles. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Customer Care Manager, Stephanie Yencer at 630-584-1816

January 28, 2019

Fantastic!! Love the guys at this Servive center! Even though I had To do a costly repair (that doesn’t make me happy) the guys there are SUPER. They ordered the More

by LYNCHMARY011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Hawk Ford of St. Charles responded

Lynchmary011, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again! Safe travels!

January 23, 2019

St.Charles touch They turned my old Mustang into an iconic driving masterpiece and I couldn’t be happier. I highly recommend the service and quick lane area. Thank you More

by KingPablo10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Torres, John Gomez, Patrick Hertel
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Kingpablo10, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!

January 23, 2019

New car purchase Bought a new car, everyone from the salesmen, finance department, techs, mechanics, and porters were kind, courteous, and more than helpful . very imp More

by plazzara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paulie Rapier
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Plazzara, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!

January 23, 2019

the tech took the time to explain what he did I have a noise that comes and goes, as the last time I brought my truck in. We were not able to replicate it during this visit but the technician wen More

by richardlomax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Hawk Ford of St. Charles responded

We appreciate your feedback on our service department! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We’re here for all of your vehicle needs!! Please let us know if there is ever anything else we can do for you! Safe travels!

January 22, 2019

Professional easy to work with Service was great, the hawk service dept made it very easy Tom kept me aware of the parts needed for the repair and got my truck in as soon as the pa More

by BILLATZIMMERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Gabalec
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Bill, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for choosing Hawk Ford of St. Charles as your first choice for service! Safe travels!

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