Hawk Ford of St. Charles

Patience Pays Off I ordered a new F250 crew 4X4. I tried the internet approach, followed up with a phone call but thought it might be worth taking the 15 trip. It pai I ordered a new F250 crew 4X4. I tried the internet approach, followed up with a phone call but thought it might be worth taking the 15 trip. It paid off, Kirk had promised to get back to my online interest and was a little surprised that I followed up the same day with a visit to the dealer, actually a couple of hours later. 30 minutes after I walked in they had the order and my deposit check. Kirk tracked the build, provided me with the VIN# once assigned, tracked the departure and came me status updates as often as I requested. So the back end of the logistics process from Ford needs some definite attention. Truck took 12 days from being on a train in Danville to being landed at the terminal to finally arriving to the dealer. 12 of sold product sitting on a shelf. Dealer ran into a small issue with one of the mirrors but worked diligently to resolve the issue, overnight parts and deliver my truck the following day. 12 hours later. Great reaction time. The post sales effort was very polished and proficient. Kirk entertained my family while I finished the documents and went over all the new features and operations of the truck. Set up my phone and of course had it detailed and full of fuel. Great job, I appreciate the attention to detail. Truck as expected, all the features, bar none on the build sheet were included, If I have one complaint it's the white wall letters on the Lariat sports package, I would have deleted or turned them in. lg More

experience had a good experience. Nick took his time to explain all the functions of the new car. He was patient with us, programmed or synced our cell phones wh had a good experience. Nick took his time to explain all the functions of the new car. He was patient with us, programmed or synced our cell phones while explaining how to. More

Great dealer Nice vehicles and service was excellent! They had me in and out and had a great car buying experience. Gus was very good and gave me a great price the Nice vehicles and service was excellent! They had me in and out and had a great car buying experience. Gus was very good and gave me a great price the car is perfect condition. 5 star dealer for sure ! More

My needs were addressed in a prompt and professional way For sure one of the best in taking action on your car or tuck and getting you out and on your way. Service Tech very knowledgeable and professional For sure one of the best in taking action on your car or tuck and getting you out and on your way. Service Tech very knowledgeable and professional when discussing the issues found and the proper solutions. Would highly recommend this dealer and their service department More

Excellent Service Had a little xxxx up with my new truck but Kirk Brown came in on his day off to help rectify the problem and Gus Babalis compensated me for my loss. I Had a little xxxx up with my new truck but Kirk Brown came in on his day off to help rectify the problem and Gus Babalis compensated me for my loss. I highly recommend this dealership! Best in the area! More

Great Service Bill and Marty were very attentive, make sure that my vehicle was ordered with all the options that I have requested. Also kept me up-to-date as the v Bill and Marty were very attentive, make sure that my vehicle was ordered with all the options that I have requested. Also kept me up-to-date as the vehicle was being built. Could not have asked for better service. More

Always helpful Always great service and follow through on all the various vehicles from Paulie Rapier. I’m also excited about the new quick lane being added. Always great service and follow through on all the various vehicles from Paulie Rapier. I’m also excited about the new quick lane being added. More

Everyone was welcoming. We appreciate the warm hospitality. There was no rudeness, The salesman did not act as if he was there just to make a sale and call it a day. He listened to exactly what we were looking There was no rudeness, The salesman did not act as if he was there just to make a sale and call it a day. He listened to exactly what we were looking for and he did his best to accommodate us. We couldn't be happier with our experience and when another car is needed, I will definitely recommend this dealership as well as referring others. Thank you so much for helping us find our dream car! Angelo and Herminia Giannetto More

parts needed new tires and window blades shopped around for prices Hawk offered the best prices had in stock items able to book appointment in a timely mann needed new tires and window blades shopped around for prices Hawk offered the best prices had in stock items able to book appointment in a timely manner More

Oil change I came in for an oil change and to have a tire repaired. The service was quick and efficient. The person I dealt with was courteous and friendly. I came in for an oil change and to have a tire repaired. The service was quick and efficient. The person I dealt with was courteous and friendly. More