Hawk Ford of St. Charles

Service Appreciate Zack's assistance throughout my repairs and tire purchase. Also appreciate Stephanie lending a patient ear to my complaint regarding the r Appreciate Zack's assistance throughout my repairs and tire purchase. Also appreciate Stephanie lending a patient ear to my complaint regarding the rebate process on the tires. Rebate through Ford is excellent but tires must go through Goodyear and their process is a pain in the xxx! More

Oil change Great service, friendly outgoing staff, no long wait. I bought two cars from Hawk and they are running great. I will be back for a tune up. Great service, friendly outgoing staff, no long wait. I bought two cars from Hawk and they are running great. I will be back for a tune up. More

Good service The service department employees are always very professional and dependable. They analyze the problem and get the work done correctly and in a timely The service department employees are always very professional and dependable. They analyze the problem and get the work done correctly and in a timely manner. More

Excellent service from Kirk Brown who sold me my new car. Excellent service from Kirk Brown. Chit , on the financial end could slow down a little so you have time to absorb what is being communicated. Excellent service from Kirk Brown. Chit , on the financial end could slow down a little so you have time to absorb what is being communicated. More

routine maintenance Zack was very helpful & pleasant to work with gave good advice on how to save money and made a simple repair that saved time and money Zack was very helpful & pleasant to work with gave good advice on how to save money and made a simple repair that saved time and money More

Worked. Hard for me and got me where I needed to be I had a great experience and asked them to call me when the full size bronco comes out I won’t have done this if I felt I was not taking care of I had a great experience and asked them to call me when the full size bronco comes out I won’t have done this if I felt I was not taking care of More

Got the features I wanted Very helpful in finding the car with the features I wanted and in the right color. No high pressure sales pitch. Got what I wanted at a fair price. Very helpful in finding the car with the features I wanted and in the right color. No high pressure sales pitch. Got what I wanted at a fair price. Easy to work with. More

treated well I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as qu I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as quickly as possible. I appreciated the car wash; It was a nice touch. More

Did what was needed We brought our car into service for an oil change. At that time they ordered parts for an airbag recall. We were told the parts should be there in a w We brought our car into service for an oil change. At that time they ordered parts for an airbag recall. We were told the parts should be there in a week and they would call us. About a month later we still never heard from them so we called. Tom was apologetic for the error in not calling us and scheduled an appointment right away. The recall was done on the day of our appointment as we were told. Unfortunately, this is the only Ford dealer we’ve ever had any of our cars serviced at that did not wash your vehicle before we picked it up. The service employees are very nice and professional, but they need to work on some of the other details that would make the experience better. More

Transmission Flush Service was done in a timely fashion by one of Fords best service technicians William Cox. I have trusted him to work on my car in the past and will c Service was done in a timely fashion by one of Fords best service technicians William Cox. I have trusted him to work on my car in the past and will continue to do so. More