Hawk Ford of St. Charles

Great Communication After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every effort to keep me informed of the progress. He made a very upsetting situation quite bearable. More

Excellent service by knowledgable mechanics We took a new RV in because it would not start even though the battery was good. Scott and his team discovered the relay switch the RV compnay instal We took a new RV in because it would not start even though the battery was good. Scott and his team discovered the relay switch the RV compnay installed was defected. When that was removed the RV started and ran with no problems. Scott also gave us referrals for where we could get the relay switch fixed. Thank you, Scott. More

Detailed Explanation Scott and Tom took time to describe the challenges my vehicle was experiencing. I appreciated their candor and detail. Scott was also aggressive in fi Scott and Tom took time to describe the challenges my vehicle was experiencing. I appreciated their candor and detail. Scott was also aggressive in finding me a loaner, which was greatly appreciated. More

GREAT! Easy to do business with Hawk. This is the 6th car we have purchased from this location. My wife and I enjoy driving FORD CARS. Easy to do business with Hawk. This is the 6th car we have purchased from this location. My wife and I enjoy driving FORD CARS. More

elusive front end noise I appreciate the time given to trying to find a noise that I have heard in the front end of my truck. Although it wouldn't happen for the service tec I appreciate the time given to trying to find a noise that I have heard in the front end of my truck. Although it wouldn't happen for the service tech, they tried on more than one occasion to replicate it. I very much appreciate the time and effort given to trying to resolve this issue More

Quick and honest service. Went to the Quick Lube for an oil change and inspection. Pat , the service advisor had me out in about a half hour. Also, took care of a splash shie Went to the Quick Lube for an oil change and inspection. Pat , the service advisor had me out in about a half hour. Also, took care of a splash shield under the car, that was hanging down under the car. Great service at a fair price. Thanks. More

Great customer service The guys in service were very helpful and understanding with my issue and the inability to find the problem wrong with my car. Thank you The guys in service were very helpful and understanding with my issue and the inability to find the problem wrong with my car. Thank you More

OUTSTANDING The guys here are amazing! I always have the pleasure of working with Steve! His customer service is outstanding! Any questions you have are explained The guys here are amazing! I always have the pleasure of working with Steve! His customer service is outstanding! Any questions you have are explained in great detail. Mechanics have always fixed any issue the first time, never the same issue twice! Thanks Steve and the rest of Hawk ford for your amazing service! Cassin Family More

quick and correct service i had a brake light tightened and a small scuff buffed out of my new car. Service finished quickly and correctly the first time. thanks i had a brake light tightened and a small scuff buffed out of my new car. Service finished quickly and correctly the first time. thanks More