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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,690 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,690 reviews

April 05, 2019

recall Airbag recall handled quick and professional. Pleasant service- good to see some things have changed for the better. Also talked with Kirk Brown in t More

by PPP3M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Hawk Ford of St. Charles responded

Ppp3m, thank you for your wonderful response to the quality of service our Staff provides! At Hawk Ford of xx. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

April 05, 2019

GREAT BUYING EXPERIENCE I NEVER THOUGHT CAR BUYING COULD BE MORE FUN,BOB,PAUL & JORDAN WERE GREAT. MY WIFE AND I COULDN'T BE MORE HAPPY WITH THE NEW EXPLORER'S.TOM IN SERVIC More

by MARKW61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri, Jordan Torres, Paul Kalamaris
Apr 12, 2019 -

Hawk Ford of St. Charles responded

Markw61, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!

April 03, 2019

Oil change Fair price and timely service. The dealership is doing what they can to earn your business. Keep in mind they are a dealer but an oil change that take More

by Hondo74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No name noted.
Apr 09, 2019 -

Hawk Ford of St. Charles responded

Hondo74, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

April 02, 2019

Bought a car. We bought a car. Eric was our salesman. He was very professional and always kept our wants and needs in the forefront. Gus was the manager who was wil More

by SCOTT@COLORSCOLLISION.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Babalis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Hawk Ford of St. Charles responded

Scott@colorscollision.com, we appreciate your recommendation of our dealership! We sincerely thank you for the positive review, and look forward to seeing you again soon! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels, and have a fantastic day!

April 02, 2019

Brake Issues I purchased a 2018 Ecosport SES in Dec 2018. Immediately after purchase, I noticed that the brakes make an awful grinding noise 1st thing in the morni More

by DPEREZ0528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Gabalec, Dave Mehren
Apr 09, 2019 -

Hawk Ford of St. Charles responded

We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to your call. Customer Care Manager, Stephanie Yencer at 630-584-1816

April 02, 2019

CORRECT TIRES REPLACED GREAT SERVICE REPLACED ITEMS AS NEEDED REPLACED 4 TIRES NEW BATTERY IT SEEMS TO DRIVE A LOT BETTER WITH NO PROBLEMS THEY REPLACED BELTS AS NEEDED More

by GAILEE79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Hawk Ford of St. Charles responded

Gailee79, your comments keep us motivated and working hard for all our guests! Safe travels!

April 02, 2019

This Dealership is great and very upfront. I've bought many cars over the years and Mark and team no how to get done. The best experience I've every had in any dealership. More

by MARY.SCOTTCHILDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri, Mark McAllister
Apr 09, 2019 -

Hawk Ford of St. Charles responded

Mary.scottchilders, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

April 01, 2019

Good Service, nice people My service appointment was made to my needs, I arrived on time and was processed right away. I was offered a loaner car, didn’t need it this time, My More

by JSTAGRENERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Yencer
Apr 09, 2019 -

Hawk Ford of St. Charles responded

Jstagrenert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 01, 2019

Recall and check engine light Good service. Honest with what repairs would cost/ trying to help get assisatance. Quick with responses and work on vehicle. Willing to work within my More

by bkennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gabalec, Scott Cheperka
Apr 09, 2019 -

Hawk Ford of St. Charles responded

Hi Bkennedy! We're so happy we were able to help you out! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!

April 01, 2019

Great work - dirty car.. I was very pleased with the work and efficiency with which my car was serviced. The technician was friendly, clear and kept me informed all along th More

by Rannie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Gabalec
Apr 09, 2019 -

Hawk Ford of St. Charles responded

Rannie, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!

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