Hawk Ford of St. Charles

Treat you like family I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he s I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he stands out as the most “real” of all the sales people I’ve dealt with. It’s hard to find genuineness in people theses days especially in corporate America and even more so in “major purchase” sales. Kirk treats you like a family member and makes the process efficient, smooth and. stress free. More

Great experience. Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and eac Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and each time he spent a lot of time with me explaining and never did I feel pressured. The only thing I would change is the fact that every time I was ready to leave “the manager” would have to be involved and he would try to get a deal done. I understand that’s his job but it was the only awkward part of the process. More

Great service and fast The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford nee The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford needs to calm down. I received a sales call while getting my oil changed and they call every month if not multiple times. It’s a form of harassment and I get they need to make their sales goals but get the hint if I don’t call you back the first time I’m not interested so stop calling. More

Tailgate repair Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in le Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in less than an hour. Thanks. More

Warranty repairs Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunro Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunroof were clogged but being under warranty I decided to take it in rather than fix the issue myself. While there I also brought up the fact that some of the leather on my steering wheel was starting to peel. They took care of the drain lines and had me bring my truck back about a week later and they replaced my steering wheel. Both times they washed my truck and had it looking good as new. More

Another Wonderful Experience I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked wit I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked with Steve in the Service Dept the past few times and he has always been so helpful and he was again this time. In fact, he bumped the problem to Ford corporate for some reasoning behind why this keeps happening. He kept in contact with me the entire time to update me on the status. Hopefully, we have the problem dialed in and this won't happen again but in the meantime, Hawk has an excellent employee in Steve. More

So happy to have the repair done! After taking my car to another dealer that unsuccessfully addressed (or not) my concern, I decided to try Hawk Auto (after all, this is where I purcha After taking my car to another dealer that unsuccessfully addressed (or not) my concern, I decided to try Hawk Auto (after all, this is where I purchased my vehicle). Tom in the service center was so helpful and accommodating! My car was in the shop right away, assessed and repaired and I was granted a loaner in the meantime. I was updated throughout the entire process and was notified as soon as it was ready. Thank you to all the techs and to Tom for the care and attention! I am just so happy to have my vehicle back to normal! More

Nice place to Buy a Truck Low pressure sales, maybe I was the one applying the pressure as I wanted a good deal. I do recommend knowing what you want and knowing the market pr Low pressure sales, maybe I was the one applying the pressure as I wanted a good deal. I do recommend knowing what you want and knowing the market price for it. I did have to tell them my price as they would quote high implying that that was the best they could do. More

Enjoyable Buying Experience We are very happy with our new 2019 Ford Edge from Hawk Ford! Bill Wackerlin did an excellent job helping us decide on the options & color for the v We are very happy with our new 2019 Ford Edge from Hawk Ford! Bill Wackerlin did an excellent job helping us decide on the options & color for the vehicle. Bill managed to get the exact vehicle we wanted within a very short time. Bill Wackerlin & Marty Epstien worked with us and were very helpful and patient as we worked through the sale & monthly lease payment. Bill also did a great job handling the lease turn-in of our existing vehicle. Chris Krueger was very efficient - he got us in and out very quick regarding the new vehicle's leasing paperwork. The process of taking delivery on the new vehicle went very smooth and we are happy overall with the way we were treated and the level of expertise exhibited by each member of the Hawk Team. More