Hawk Ford of St. Charles

St.Charles touch They turned my old Mustang into an iconic driving masterpiece and I couldn’t be happier. I highly recommend the service and quick lane area. Thank you They turned my old Mustang into an iconic driving masterpiece and I couldn’t be happier. I highly recommend the service and quick lane area. Thank you again. More

the tech took the time to explain what he did I have a noise that comes and goes, as the last time I brought my truck in. We were not able to replicate it during this visit but the technician wen I have a noise that comes and goes, as the last time I brought my truck in. We were not able to replicate it during this visit but the technician went for a ride, listened to my explanation and went back to check another area. He took the time to listen and explain what he believes may be happening. I truly appreciate his time and effort to try and help me More

New car purchase Bought a new car, everyone from the salesmen, finance department, techs, mechanics, and porters were kind, courteous, and more than helpful . very imp Bought a new car, everyone from the salesmen, finance department, techs, mechanics, and porters were kind, courteous, and more than helpful . very impressed and pleased.……. More

Well done Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibi Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibility and solved my problems. More

Professional easy to work with Service was great, the hawk service dept made it very easy Tom kept me aware of the parts needed for the repair and got my truck in as soon as the pa Service was great, the hawk service dept made it very easy Tom kept me aware of the parts needed for the repair and got my truck in as soon as the parts were in. More

nice place easy experience however they do not negotiate on price on used, I don't like being told the price is lower than the market and we are taking a loss. I easy experience however they do not negotiate on price on used, I don't like being told the price is lower than the market and we are taking a loss. I call xx on that or that the vehicle has to be recertified at an additional price when it was certified at another branch and of course that's another additional fee More

Took to long to get approval for the work I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenan I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenance man recommended several service items be performed. The service manager at the Quick lane did not know how to contact ARI for approval. Despite me trying several times to assist the service manager on how to contact ARI (I even gave him the phone number), he continued to wait on other customers. It was 45 minutes until another manager intervened and contacted ARI. So I spent more than 3 hours at Hawk, much of it wasted time. More

Speed and communication Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work wo Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work would take was very clear. The work was completed in less time than estimated and he communicated the work completed and recommendations for future work that needs to be done next visit. More

Friendly dealership I was looking for a new car and found the perfect car that met what I was looking for. I went in and Bob greeted us and was never pushy and was willin I was looking for a new car and found the perfect car that met what I was looking for. I went in and Bob greeted us and was never pushy and was willing to answer all of our questions. This was the 2nd car I’ve purchased from them and even though Kurt was off (the sales man I purchased my last car from), Bob was willing to mark him as a co-salesman. I never felt like I was being forced to buy and he showed me other cars that I showed interest in. More

Fixed my bluetooth on my explorer. 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within a day or so. More