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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,691 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,691 reviews

April 17, 2019

Treat you like family I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he s More

by DMULROONEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Congratulations on your new vehicle! Safe travels!

April 17, 2019

Great experience. Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and eac More

by BILLCHRISTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Babalis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Bill, it is great to read such wonderful comments about your recent experience with us! Thank you for your kind words and congratulations on your new vehicle! We are happy to pass along your comments to the team here at Hawk Ford of St. Charles! Safe travels!

April 15, 2019

Great service and fast The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford nee More

by maggie61187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Maggie61187, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you for bringing this matter to our attention. We regret that you had a negative experience in one area, and will use this as an opportunity to improve. I would greatly appreciate it if you would give me a call, Customer Care Manager, Stephanie Yencer (630) 584-1816 so I can make sure the phone calls stop.

April 15, 2019

Tailgate repair Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in le More

by GARYRSTEELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
did not get any names
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time out of your day to tell us about your experience. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

April 15, 2019

Warranty repairs Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunro More

by Deer_slayer36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

April 09, 2019

Repair not done on time My 2014 Explorer has been nothing but problems. A/C did not work right on spring break in the south. Not good. Made an appointment to get fixed but de More

by Driver8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabalec
April 09, 2019

Another Wonderful Experience I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked wit More

by Kathleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Hawk Ford of St. Charles responded

Kathleen, your comments keep us motivated and working hard for all our guests! At Hawk Ford of xx. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

April 09, 2019

So happy to have the repair done! After taking my car to another dealer that unsuccessfully addressed (or not) my concern, I decided to try Hawk Auto (after all, this is where I purcha More

by ONELINERTOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Gabalec
Apr 15, 2019 -

Hawk Ford of St. Charles responded

Onelinertoo, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

April 09, 2019

Nice place to Buy a Truck Low pressure sales, maybe I was the one applying the pressure as I wanted a good deal. I do recommend knowing what you want and knowing the market pr More

by MWRAUCH
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kalamaris, Dave Herren
Apr 15, 2019 -

Hawk Ford of St. Charles responded

Mwrauch, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

April 08, 2019

Enjoyable Buying Experience We are very happy with our new 2019 Ford Edge from Hawk Ford! Bill Wackerlin did an excellent job helping us decide on the options & color for the v More

by Debbie Reitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Epstein
Apr 12, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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