Hawk Ford of St. Charles

Great service Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service depar Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service department. More

2019 Ford MAX Expedtion Purchase Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products fr Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products from him. The Sales Manager I would keep away from customers abrasive and someone I don't find very accommodating to a possible customer. I don't see this person long for your dealership. More

Always accomodating! Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it to be done! Excellent staff and excellent service~! We worked with Tom, super nice guy! More

Oil change Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! More

Review It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do. It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do. More

Installation of a 2nd row console and alert on Fordpass. Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on results and time of completion. More

Again, great service! Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and a Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and also a dent fixed. Everything looks good! Thank you again for making this a pleasant and easy experience. I would highly recommend Hawk Ford and their employees. Thank you! More

Steve helped me out 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day wit 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day without an appointment More

Service Dept. I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a few items that they said would need to be done in the future. I was able to use my Owner Advantage money. It was flawless! Thank you so much. More

Experience The service was great. The process was pretty quick and easy. For buying a first car I thought I'd be there for a while but i was out within a few hou The service was great. The process was pretty quick and easy. For buying a first car I thought I'd be there for a while but i was out within a few hours. I would definitely go back. More