Hawk Ford of St. Charles
St. Charles, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Got the features I wanted Very helpful in finding the car with the features I wanted and in the right color. No high pressure sales pitch. Got what I wanted at a fair price. Very helpful in finding the car with the features I wanted and in the right color. No high pressure sales pitch. Got what I wanted at a fair price. Easy to work with. More
treated well I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as qu I felt my words and my time were appreciated, understood and respected. Great communication, easy to work with and the warranty service was done as quickly as possible. I appreciated the car wash; It was a nice touch. More
Did what was needed We brought our car into service for an oil change. At that time they ordered parts for an airbag recall. We were told the parts should be there in a w We brought our car into service for an oil change. At that time they ordered parts for an airbag recall. We were told the parts should be there in a week and they would call us. About a month later we still never heard from them so we called. Tom was apologetic for the error in not calling us and scheduled an appointment right away. The recall was done on the day of our appointment as we were told. Unfortunately, this is the only Ford dealer we’ve ever had any of our cars serviced at that did not wash your vehicle before we picked it up. The service employees are very nice and professional, but they need to work on some of the other details that would make the experience better. More
Transmission Flush Service was done in a timely fashion by one of Fords best service technicians William Cox. I have trusted him to work on my car in the past and will c Service was done in a timely fashion by one of Fords best service technicians William Cox. I have trusted him to work on my car in the past and will continue to do so. More
Very good experience Kirk was great! Really appreciated his care to what I wanted in the car and the explanation of its features. We would go back again. Kirk was great! Really appreciated his care to what I wanted in the car and the explanation of its features. We would go back again. More
Great customer service and very great techs The service writers were very knowledgeable and helpful, the techs were quick and precise with there work. Everyone was very helpful and the experienc The service writers were very knowledgeable and helpful, the techs were quick and precise with there work. Everyone was very helpful and the experience from the very beginning was amazing. More
Great job Steve found the issue I was having and kept me up to date. John the service manager was also great with Issue with extended warranty. Steve found the issue I was having and kept me up to date. John the service manager was also great with Issue with extended warranty. More
Great place Friendly staff. Great work. Had oil changed in class C camper. Other customers friendly also. We have used the truck service department twice now. Friendly staff. Great work. Had oil changed in class C camper. Other customers friendly also. We have used the truck service department twice now. No complaints More
Smooth and Easy Made the process of buying a car very easy and smooth. When I am ready for my upgrade I will be coming back to the same location for the same model ca Made the process of buying a car very easy and smooth. When I am ready for my upgrade I will be coming back to the same location for the same model car. Bill was even able to get my spare key from the previous owner. Thank you! More
2016 pre-owned Explorer The buying process went well with Bill and Chris but I think the Sales Manager could have discounted the price more - maybe thrown in some extra incen The buying process went well with Bill and Chris but I think the Sales Manager could have discounted the price more - maybe thrown in some extra incentive since they didn't have the color vehicle I wanted. More