Hawk Ford of St. Charles

Another Wonderful Experience I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked wit I have a recurring problem with my 2015 Navigator where the check engine light continues to engage way too often. I have brought it in and worked with Steve in the Service Dept the past few times and he has always been so helpful and he was again this time. In fact, he bumped the problem to Ford corporate for some reasoning behind why this keeps happening. He kept in contact with me the entire time to update me on the status. Hopefully, we have the problem dialed in and this won't happen again but in the meantime, Hawk has an excellent employee in Steve. More

Hard Winter on my vehicle! Make an appointment on 4/5/19 to bring my vehicle in to repair a multitude of items that were a direct result of this past winter. As I have now becom Make an appointment on 4/5/19 to bring my vehicle in to repair a multitude of items that were a direct result of this past winter. As I have now become used to Steve Staub, in the service department had my loner vehicle waiting for me when I arrived. The repairs were all completed when promised and the price was even less then I was quoted! Keep up the great work Steve! More

Enjoyable Buying Experience We are very happy with our new 2019 Ford Edge from Hawk Ford! Bill Wackerlin did an excellent job helping us decide on the options & color for the v We are very happy with our new 2019 Ford Edge from Hawk Ford! Bill Wackerlin did an excellent job helping us decide on the options & color for the vehicle. Bill managed to get the exact vehicle we wanted within a very short time. Bill Wackerlin & Marty Epstien worked with us and were very helpful and patient as we worked through the sale & monthly lease payment. Bill also did a great job handling the lease turn-in of our existing vehicle. Chris Krueger was very efficient - he got us in and out very quick regarding the new vehicle's leasing paperwork. The process of taking delivery on the new vehicle went very smooth and we are happy overall with the way we were treated and the level of expertise exhibited by each member of the Hawk Team. More

GREAT BUYING EXPERIENCE I NEVER THOUGHT CAR BUYING COULD BE MORE FUN,BOB,PAUL & JORDAN WERE GREAT. MY WIFE AND I COULDN'T BE MORE HAPPY WITH THE NEW EXPLORER'S.TOM IN SERVIC I NEVER THOUGHT CAR BUYING COULD BE MORE FUN,BOB,PAUL & JORDAN WERE GREAT. MY WIFE AND I COULDN'T BE MORE HAPPY WITH THE NEW EXPLORER'S.TOM IN SERVICE WAS VERY INFORMATIVE AS TO WHAT HAD TO BE DONE TO REPAIR THE XM RADIO. ONLY DRAWBACK IS WHEN THE CARS GET A WASH THEY NEED TO BE TOWELED DRIED NOT AIRED DRIED. More

recall Airbag recall handled quick and professional. Pleasant service- good to see some things have changed for the better. Also talked with Kirk Brown in t Airbag recall handled quick and professional. Pleasant service- good to see some things have changed for the better. Also talked with Kirk Brown in the past and had a great experience. More

Oil change Fair price and timely service. The dealership is doing what they can to earn your business. Keep in mind they are a dealer but an oil change that take Fair price and timely service. The dealership is doing what they can to earn your business. Keep in mind they are a dealer but an oil change that takes 35 minutes and cost the same as doing it yourself is good. I will continue to use Hawk Ford in the future! More

Bought a car. We bought a car. Eric was our salesman. He was very professional and always kept our wants and needs in the forefront. Gus was the manager who was wil We bought a car. Eric was our salesman. He was very professional and always kept our wants and needs in the forefront. Gus was the manager who was willing to work with us and gave us a great deal on our new car. We were treated with respect and consideration. We will definitely recommend Hawk Ford of St. Charles to all our friends and family. Hawk Ford of St. Charles is a CLASS ACT! More

Brake Issues I purchased a 2018 Ecosport SES in Dec 2018. Immediately after purchase, I noticed that the brakes make an awful grinding noise 1st thing in the morni I purchased a 2018 Ecosport SES in Dec 2018. Immediately after purchase, I noticed that the brakes make an awful grinding noise 1st thing in the morning. I took it in for diagnosis and the response from the Service Dept was that the grinding is "NORMAL". My fiance's dad purchased an Ecosport Titanium in March 2019 and he has NOT experienced the same grinding. That tells me that the grinding is NOT normal. I've owned many cars over the years and I've NEVER experienced anything like this. I've always been adverse to the FORD brand due to issues experienced by family and friends who have owned Ford vehicles. My fiance who is a Ford fan, convinced me to give Ford a chance. With the issue I'm experiencing and the response from the Service Dept, I can say without reservation that I will never purchase another Ford. Nor would I recommend the brand to anyone. More

CORRECT TIRES REPLACED GREAT SERVICE REPLACED ITEMS AS NEEDED REPLACED 4 TIRES NEW BATTERY IT SEEMS TO DRIVE A LOT BETTER WITH NO PROBLEMS THEY REPLACED BELTS AS NEEDED GREAT SERVICE REPLACED ITEMS AS NEEDED REPLACED 4 TIRES NEW BATTERY IT SEEMS TO DRIVE A LOT BETTER WITH NO PROBLEMS THEY REPLACED BELTS AS NEEDED More