Hawk Ford of St. Charles

Steve helped me out 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day wit 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day without an appointment More

Service Dept. I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a few items that they said would need to be done in the future. I was able to use my Owner Advantage money. It was flawless! Thank you so much. More

Treat you like family I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he s I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he stands out as the most “real” of all the sales people I’ve dealt with. It’s hard to find genuineness in people theses days especially in corporate America and even more so in “major purchase” sales. Kirk treats you like a family member and makes the process efficient, smooth and. stress free. More

Great experience. Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and eac Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and each time he spent a lot of time with me explaining and never did I feel pressured. The only thing I would change is the fact that every time I was ready to leave “the manager” would have to be involved and he would try to get a deal done. I understand that’s his job but it was the only awkward part of the process. More

Experience The service was great. The process was pretty quick and easy. For buying a first car I thought I'd be there for a while but i was out within a few hou The service was great. The process was pretty quick and easy. For buying a first car I thought I'd be there for a while but i was out within a few hours. I would definitely go back. More

Great service and fast The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford nee The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford needs to calm down. I received a sales call while getting my oil changed and they call every month if not multiple times. It’s a form of harassment and I get they need to make their sales goals but get the hint if I don’t call you back the first time I’m not interested so stop calling. More

Tailgate repair Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in le Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in less than an hour. Thanks. More

Warranty repairs Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunro Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunroof were clogged but being under warranty I decided to take it in rather than fix the issue myself. While there I also brought up the fact that some of the leather on my steering wheel was starting to peel. They took care of the drain lines and had me bring my truck back about a week later and they replaced my steering wheel. Both times they washed my truck and had it looking good as new. More

So happy to have the repair done! After taking my car to another dealer that unsuccessfully addressed (or not) my concern, I decided to try Hawk Auto (after all, this is where I purcha After taking my car to another dealer that unsuccessfully addressed (or not) my concern, I decided to try Hawk Auto (after all, this is where I purchased my vehicle). Tom in the service center was so helpful and accommodating! My car was in the shop right away, assessed and repaired and I was granted a loaner in the meantime. I was updated throughout the entire process and was notified as soon as it was ready. Thank you to all the techs and to Tom for the care and attention! I am just so happy to have my vehicle back to normal! More

Nice place to Buy a Truck Low pressure sales, maybe I was the one applying the pressure as I wanted a good deal. I do recommend knowing what you want and knowing the market pr Low pressure sales, maybe I was the one applying the pressure as I wanted a good deal. I do recommend knowing what you want and knowing the market price for it. I did have to tell them my price as they would quote high implying that that was the best they could do. More