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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,624 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,624 reviews

April 30, 2019

Excellent Customer Service Steve Staub, Service Advisor, is polite, courteous, knowledgeable, helpful, and seems genuinely interested in resolving all of my vehicle service conc More

by REF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019 -

Hawk Ford of St. Charles responded

Ref, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

April 26, 2019

Great experience I bought a new Ford Explorer platinum from Hawk Ford 2 weeks ago. I was looking for a specific model, color, trim package and rim option. I worked wi More

by ZAREM85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Kalamaris
Apr 30, 2019 -

Hawk Ford of St. Charles responded

Zarem85, we're so glad that we were able to go above and beyond your expectations! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

April 26, 2019

Experience at Hawk Ford Kirk Brown and Marty helped my experience with my new purchase very comfortable and awesome. They helped me feel not just like a customer, but made me More

by JTMURLEY422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Epstein
Apr 30, 2019 -

Hawk Ford of St. Charles responded

Jtmurley422, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Safe travels!

April 25, 2019

2019 Ford MAX Expedtion Purchase Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products fr More

by MICHAEL.FORKENBROCK
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Epstein
Apr 30, 2019 -

Hawk Ford of St. Charles responded

Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!

April 25, 2019

Great service Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service depar More

by rstevenson555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Mehren
Apr 30, 2019 -

Hawk Ford of St. Charles responded

Rstevenson555, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

April 23, 2019

Always accomodating! Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it More

by BAGROWSKI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 25, 2019 -

Hawk Ford of St. Charles responded

Bagrowski1, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Safe travels!

April 22, 2019

Oil change Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! More

by LBADTKE
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Apr 24, 2019 -

Hawk Ford of St. Charles responded

Lbadtke, thank you for your wonderful response to the quality of service our Staff provides! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!

April 22, 2019

Review It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do. More

by fordoqui
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Perri
Apr 25, 2019 -

Hawk Ford of St. Charles responded

Fordoqui, it is great to read such wonderful comments about your recent experience with us! If there is anything else we can do to assist you, please let us know! Safe travels!

April 22, 2019

Installation of a 2nd row console and alert on Fordpass. Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on More

by DGHWWW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lach
Apr 26, 2019 -

Hawk Ford of St. Charles responded

Dghwww, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 19, 2019

Again, great service! Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and a More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2019 -

Hawk Ford of St. Charles responded

We appreciate your recommendation of our dealership! Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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