Hawk Ford of St. Charles
St. Charles, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Excellent Customer Service Steve Staub, Service Advisor, is polite, courteous, knowledgeable, helpful, and seems genuinely interested in resolving all of my vehicle service conc Steve Staub, Service Advisor, is polite, courteous, knowledgeable, helpful, and seems genuinely interested in resolving all of my vehicle service concerns. He was diligent in calling me with updates and service issues/status. More
Great experience I bought a new Ford Explorer platinum from Hawk Ford 2 weeks ago. I was looking for a specific model, color, trim package and rim option. I worked wi I bought a new Ford Explorer platinum from Hawk Ford 2 weeks ago. I was looking for a specific model, color, trim package and rim option. I worked with Eric Sakumoto. They found the exact vehicle I was looking for at a price that beat another dealership I was working with. Eric was wonderful to work with, the managers were helpful, everyone was great. There were no pushy sales tactics, just honest help. I would absolutely recommend Hawk ford and Eric to friends and family. More
Experience at Hawk Ford Kirk Brown and Marty helped my experience with my new purchase very comfortable and awesome. They helped me feel not just like a customer, but made me Kirk Brown and Marty helped my experience with my new purchase very comfortable and awesome. They helped me feel not just like a customer, but made me feel comfortable and excited with the visit! More
2019 Ford MAX Expedtion Purchase Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products fr Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products from him. The Sales Manager I would keep away from customers abrasive and someone I don't find very accommodating to a possible customer. I don't see this person long for your dealership. More
Great service Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service depar Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service department. More
Always accomodating! Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it to be done! Excellent staff and excellent service~! We worked with Tom, super nice guy! More
Oil change Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! More
Review It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do. It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do. More
Installation of a 2nd row console and alert on Fordpass. Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on results and time of completion. More
Again, great service! Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and a Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and also a dent fixed. Everything looks good! Thank you again for making this a pleasant and easy experience. I would highly recommend Hawk Ford and their employees. Thank you! More