Hawk Ford of St. Charles

Quick Work and Friendly Service I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. Th I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. They were able to change my oil and get me out quickly. They checked the car over and Nick went over all the results: brakes, other fluids, etc. I'll defintely be going there again. More

Great experience Easy process and transaction. No pressure from sales team. Sales manager didn’t play games, and gave me a fair price from the start. Friendly, honest, Easy process and transaction. No pressure from sales team. Sales manager didn’t play games, and gave me a fair price from the start. Friendly, honest, trustworthy, and efficient staff made the shopping experience convenient. Purchased a new 2018 Ford Escape SE AWD from the showroom floor. More

2019 Ford Fusion Hawk Ford of St Charles are Good people to do business with. The sales process went very smoothly and I was very pleased with the price that I payed Hawk Ford of St Charles are Good people to do business with. The sales process went very smoothly and I was very pleased with the price that I payed for my new car. More

Change isn’t always bad I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-un I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-unit, multi-brand dealer, I was worried that things wouldn’t be the same. The first couple of times I needed service, I saw a couple familiar faces and that was reassuring. Each visit, everything has been handled well, and I’m pleased. Then, this month, the lease ran out on my primary vehicle, so I returned to sales. Kirk Brown, the sales associate that I have found to be the most professional, knowledge filled, and respectful guy in the business is still there. He helped me to select a new car, and when lease end came, my new Ford Edge SEL was waiting for me. Kirk walked me through most of the paperwork and turned me over to Marty, the finance closer. I hate closing with a finance guy, but Marty was a surprise. Like Kirk, he knows his business, and treated me with respect I’ve not seen from one in his position before. Kirk then walked me through all the new gadgetry on my new ride, shook my hand, and sent on my way. Any fear I had with dealing with these guys has disappeared. More

New key fob The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one day and the service department programed the fob the next day. More

Great as usual!!! I get The Works. They always update me on what I may need later. Letting me know when I will need new tires. Always welcoming and polite. Always gre I get The Works. They always update me on what I may need later. Letting me know when I will need new tires. Always welcoming and polite. Always great service. More

Service department We brought our Lincoln Navigator in for a servicing issue and was greeted by Tom who was exceptionally kind and gracious. Our problem was immediately We brought our Lincoln Navigator in for a servicing issue and was greeted by Tom who was exceptionally kind and gracious. Our problem was immediately addressed and repaired. Wonderful, professional people at Hawk Ford! Kim More

Great service team Tom Gabalec was friendly and helpful. The service team did a great job fixing the issue quickly and communicated with me throughout the process. Highl Tom Gabalec was friendly and helpful. The service team did a great job fixing the issue quickly and communicated with me throughout the process. Highly recommend. More

Knowledgable , friendly and easy to work with Great family like atmosphere. Very knowledgeable and easy to work with. No pressure sales tactics or force feeding of extras. They were great in teach Great family like atmosphere. Very knowledgeable and easy to work with. No pressure sales tactics or force feeding of extras. They were great in teaching us the functions our the vehicle and setting up our wireless devices. Overall great experience and would recommend them to anyone. More

Quick service Came to service yesterday(4/29) for a recall campaign and oil change for my ‘15 GT500 Shelby Mustang. Tom, the service writer had to manually input al Came to service yesterday(4/29) for a recall campaign and oil change for my ‘15 GT500 Shelby Mustang. Tom, the service writer had to manually input all pertinent information about everyone’s car that morning. Being patient and focused, he steadily accommodated all waiting customers within minutes. When my turn came, all I did was to hand him my driver’s license and campaign paperwork and I just signed and left. Car originally was scheduled for a noon pick-up. Service called my wife just over 3/4 of an hour later, saying the car was ready. Picked-up car just awhile later. A job well done. More