Hawk Ford of St. Charles

Fast painless addressing of a warranty issue My new Edge was delivered without a rear wiper blade. Took me a while to figure out why it didn’t work. But I got a blade installed with very little f My new Edge was delivered without a rear wiper blade. Took me a while to figure out why it didn’t work. But I got a blade installed with very little fuss. I have used this service department since Hawk took over with the car I traded in, and with my 1998 Mustang and have found them to be honest and well performing. More

20000 mile service Friendly and helpful service crew and quick. Patrick was very thorough and impressed me when I asked him to replace my wiper blades and he came back Friendly and helpful service crew and quick. Patrick was very thorough and impressed me when I asked him to replace my wiper blades and he came back and said they just needed cleaning, which he took care of. Sometimes it’s those little things that go a long way toward gaining goodwill. More

Purchase of 2017 Fusion Overall, the experience was good. The sales team was very willing to take me out on test drives in any number of vehicles. Sales team was knowledgeabl Overall, the experience was good. The sales team was very willing to take me out on test drives in any number of vehicles. Sales team was knowledgeable and explained how advertised prices work. More

Buying a Fusion SE The experience was great. Jose was knowledgable, helpful and and professional. I received the car i wanted at the price i wanted. All in all a pleasan The experience was great. Jose was knowledgable, helpful and and professional. I received the car i wanted at the price i wanted. All in all a pleasant experience. More

Great customer service Thank you Hawk Ford for a hassle free customer experience. Sutton Smith was very helpful in assisting me in choosing an SUV that is just right for my Thank you Hawk Ford for a hassle free customer experience. Sutton Smith was very helpful in assisting me in choosing an SUV that is just right for my lifestyle. I will definitely be recommending your dealership. More

Good Experience Had a good, low pressure experience in buying my used car at Hawk Ford. Whole process did not take that long, they were very understanding in helpful Had a good, low pressure experience in buying my used car at Hawk Ford. Whole process did not take that long, they were very understanding in helpful through the financing process. I appreciated working with Sutton and Chris. More

Airbag recall Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repe Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repeat email requests for a review. More

Warranty work Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as we Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as well and was very professional. More

Timely, polite and overall good experience. Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at th Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at the quick lane was very pleasant. More