Hawk Ford of St. Charles

Quick and Easy Took my Explorer in for a Recall. No appointment was necessary and it was done within an hour. Very good service experience. The staff was very fri Took my Explorer in for a Recall. No appointment was necessary and it was done within an hour. Very good service experience. The staff was very friendly. More

Oil and filter change. Fast and friendly service .OEM Quality and not expensive. Good idea ford dealers have quick lane service .Love it and would recommend Hawk Ford for Sa Fast and friendly service .OEM Quality and not expensive. Good idea ford dealers have quick lane service .Love it and would recommend Hawk Ford for Sales and services More

Oil Change Stopped in for an oil change without an appointment on a busy Saturday morning. Dinah was very welcoming and was able to get me in rite away. When I Stopped in for an oil change without an appointment on a busy Saturday morning. Dinah was very welcoming and was able to get me in rite away. When I went to check out and pay she explained that since it was our first oil change after we bought the vehicle, it was on the house. Was not expecting that at all. Such great friendly service at Hawk Ford. I would recommend to all my friends. Thank You! More

Positive Experience I really appreciated the cooperative, positive attitude that I received from my salesman, Bob Perri. He was very friendly, helpful, and responsive whe I really appreciated the cooperative, positive attitude that I received from my salesman, Bob Perri. He was very friendly, helpful, and responsive when I reached out to him. More

Could have gone quicker The negotiations process is too long..back and forth, back and forth. The process could have gone smoother. Hope the warranty is good. Got some thin The negotiations process is too long..back and forth, back and forth. The process could have gone smoother. Hope the warranty is good. Got some things that need to be addressed More

Price Paid more than I should have for this car. I should have shopped around on pricing. Fiance was high. Car is 2 years old and price was high. When I Paid more than I should have for this car. I should have shopped around on pricing. Fiance was high. Car is 2 years old and price was high. When I got home I realized I paid MSRP More

Good experience Visit was straight forward. There were 2 recalls that were taken care of and an oil change. Service counter employees were friendly and my vehicle w Visit was straight forward. There were 2 recalls that were taken care of and an oil change. Service counter employees were friendly and my vehicle was completed on time. More

Battery check and service I brought my explorer in for a battery check and got in right away. I was notified of a safety recall which they also took care of immediately. They w I brought my explorer in for a battery check and got in right away. I was notified of a safety recall which they also took care of immediately. They were able to give me a ride home to account for the extra time they would need the car for the recall and offered to pick me up when finished. I can’t remember the name of the mechanic and the gentleman that gave me a ride home, but every one was pleasant to deal with and they gave me a very through explanation of what was done to the car. I’m very happy with the quality of service I received. More

Great experience The managers and the salesman worked with us and made us feel comfortable during our purchase. We would definitely recommend them to others and would The managers and the salesman worked with us and made us feel comfortable during our purchase. We would definitely recommend them to others and would return for my next purchase More

EDGE Key fob replacement Years ago I had a meeting with Edsel Ford about dipsticks......the result: dipsticks were modified with holes drilled to help read oil level better... Years ago I had a meeting with Edsel Ford about dipsticks......the result: dipsticks were modified with holes drilled to help read oil level better...….and I have owned lots of Ford vehicles.....starting with my '49 8N Ford Tractor and my "53 Ford Pickup...… With that background, I have to say that the $$ 385.00 key fob for our '17 EDGE is the DUMBEST thing Ford Management has ever done...…...all so I can have a key forb like a Mercedes. Go back the simple electronic key like I have in my '12 Expedition. For 70% of the cost of a Mercedes you get 95% of the value in a FORD--Be who you are---dump the Mercedes Key Fob. Rich Brennan More