Hawk Ford of St. Charles

Recall We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said More

when backing up 2018 edge occasionally the car hesitates Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave s Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave showed me several new cars for replacement of 2011 Explorer More

Great service I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet location they stepped up at the St Charles dealership. I would recommend St Charles dealership. More

Great Service Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot on. Courtesy lift home after I dropped of car made it possible to get back to work and not miss any time. I purchased 2 out of 3 Explorers from Zimmermann/Hawk, I'll most likely get my 4th from there too. More

Great Dealership!! We had a salesman(Kirk Brown) and manager(Marty)!!!Great people! They helped us out alot!!!!Friendly staff!!Upon waiting they always came to check on We had a salesman(Kirk Brown) and manager(Marty)!!!Great people! They helped us out alot!!!!Friendly staff!!Upon waiting they always came to check on us...I would very much recommend Hawk Ford of St.Charles to friends and family!Thanks again! More

Excellent Staff They knew the bad experience we had at Gerald Ford.. Went above and beyond to get us in a far better F150 then we expected, for the same price Thank They knew the bad experience we had at Gerald Ford.. Went above and beyond to get us in a far better F150 then we expected, for the same price Thank you More

Great 1st service dept visit Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to please [I'm an operations level manager in residential construction and basically baby-sit adults for a living] being a 'car guy' I'm weary of service centers taking my car to lunch, curbing my r/r rim, leaving door handle/steering wheel & arm rest filthy. also the guy who always parks super far to make sure the mini-van moms dont ding up my ride. I have my share of bad service stories as many of us do... Tom G. totally understood me when I communicated 'I'm a car guy.' He let me know as soon as it was done and when I arrived it was washed and in a safe place in the service entry/desk area. Tom even stayed 30 min past his shift to make sure he met me at pick up & make sure I was happy. That really ended my day well! Thank You. The bar has been SET keep it up. More

Great service Dinah and the service team did a quick and efficient job in identifying the problem and in fixing it before it became serious. Would certainly return Dinah and the service team did a quick and efficient job in identifying the problem and in fixing it before it became serious. Would certainly return to Quick Lane for further service. More

Very good service. Quality knowledgeable team. Had a trim piece loose on the rear quarter panel. Vehicle only a few months since purchase new. Technician examined the Quality knowledgeable team. Had a trim piece loose on the rear quarter panel. Vehicle only a few months since purchase new. Technician examined the problem. He removed and re-attached loose molding while first oil change was underway. Now that is customer service. More

Professional and attentive. Having made multiple purchases and scheduled service visits in the past year, I couldn’t be happier with the way I have been treated. Hawk fire has ma Having made multiple purchases and scheduled service visits in the past year, I couldn’t be happier with the way I have been treated. Hawk fire has made the entire process painless and easy. More