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Hawk Ford of St. Charles
St. Charles, IL
2,751 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,751 reviews
January 17, 2022
They couldn't identify anybody the issues. I had to bring it back and point out the problem. They still guessed wrong. Not really good mechanics it back and point out the problem. They still guessed wrong. Not really good mechanics More
by Chicago
Verified Customer
January 17, 2022
No one called me back after saying they would multiple times. Communication was absolutely nonexistent. I don’t mind my vehicle having to stay over two nights. The horrible thing was no one ever contacted times. Communication was absolutely nonexistent. I don’t mind my vehicle having to stay over two nights. The horrible thing was no one ever contacted me with updates. Every time I found out something, I had to initiate it, and there was no consideration or apology given for the neglect. Actual maintenance was good. Customer service was way down in office. I did not feel valued at all, but rather taken for granted. On a positive note, Jeff, the mechanic, is a really good guy who took the time to answer my questions and go step by step through the process. More
by RKLATTER
January 17, 2022
I was very pleasantly surprised. After being told my truck could not go through the quick Lane for an oil change. I had to make an appointment at the truck service center. I contacted them and they tol truck could not go through the quick Lane for an oil change. I had to make an appointment at the truck service center. I contacted them and they told me they were full, however Steve said he would do something to be able to give me in. I brought my truck there and got in quite quickly and was on my way. More
by lorax1970
Employees Worked With
Steve Donovan
January 14, 2022
AFTER 50 YEARS OF BUYING CARS.HAWK FORD SERVICE, AFTER 50 YEARS OF BUYING CARS. HAWK FORD SERVICE, SALESMAN IS THE BEST BY FAR. ERIC SAKAMOTO DID A EXCELLENT JOB. AFTER 50 YEARS OF BUYING CARS. HAWK FORD SERVICE, SALESMAN IS THE BEST BY FAR. ERIC SAKAMOTO DID A EXCELLENT JOB. More
by KUTZ_JAN
January 14, 2022
We recently bought our 3rd car from Hawk Ford. They always have the models and trim packages that we are looking for. The salesmen are easy to work with, no pressure sales. always have the models and trim packages that we are looking for. The salesmen are easy to work with, no pressure sales. More
by MICHELLEBUCKNER0
January 14, 2022
Steve in service was great. He pointed out what repairs are due in the future. Out in under an hour. Thanks are due in the future. Out in under an hour. Thanks More
by KEITH_KLSUPPLY
Employees Worked With
January 14, 2022
Steve in service is great. No loaner vehicle made it very difficult, especially for recall service. Ford should provide a vehicle. difficult, especially for recall service. Ford should provide a vehicle. More
by MORVICE
Employees Worked With
January 13, 2022
Kirk was easy to work with and was low pressure. Showed me 3 vehicles that would work for me and we were able to work out a great deal on the one I liked. me 3 vehicles that would work for me and we were able to work out a great deal on the one I liked. More
by kb356
Employees Worked With
Other Employees :
Paul Kalamaris, Andrew Munson
January 13, 2022
The service received was the worst I have ever experienced, regardless of the product involved. 3-4 months is excessive in anyone's estimation and that does not include the previous 2 months for t experienced, regardless of the product involved. 3-4 months is excessive in anyone's estimation and that does not include the previous 2 months for the same issue. More
by CREISING
