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Harvey Lexus of Grand Rapids
Grand Rapids, MI
13 Reviews
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Showing 13 reviews
March 03, 2024
This is an excellent dealership to buy a car at. My salesperson Brian was very knowledgeable, kind, helpful, and easy to work with. He and his manager Steve made it a very great customer experience. My salesperson Brian was very knowledgeable, kind, helpful, and easy to work with. He and his manager Steve made it a very great customer experience. Thank you! More
by Mg
Employees Worked With
Brian and Steve
January 02, 2024
Dealership is always clean the same as their service department the customers service area clean need the professionalism and the courtesy of the service rep everyone helps in if the other one is busy t department the customers service area clean need the professionalism and the courtesy of the service rep everyone helps in if the other one is busy the other one service rep steps up to help I can only speak about the service department I've been to many all over the state and how relaxes is exceptional above the Rest. But for me personally Brian Nygo is what makes Harvey's service department exceptional More
by cisco4101
Employees Worked With
Brian Nygo , Harvey Automotive
September 20, 2023
Over the years, I have taken my Lexus ES350 to Harvey Lexus service department. Each time my experience has been positive. I admit that I hesitate taking my car to a dealership for certain regular main Lexus service department. Each time my experience has been positive. I admit that I hesitate taking my car to a dealership for certain regular maintenance or repairs. However, due to how I am treated as a customer (listened to, questions answered, honest quotes, etc.) I usually call Harvey Lexus first. Coreen Jakosh is phenomenal. Over the years, Coreen remembers who I am (even if I haven't had to call her for a couple of years), she answers my questions in detail, gives solid advice, she understands my need for honesty when it comes to auto repairs, and more. The service department doesn't hesitate to allow me to have a loaner vehicle for the time needed to complete the repairs on my car. We will be in the market for a newer vehicle within the next year or so and I am hopeful I can continue to have a positive experience. More
by maureramy
Employees Worked With
Coreen Jakosh
July 11, 2022
Had been looking for service locally as we were visiting, they were able to handle our appointment and do a wonderful job getting us in & out in a timely manner. These are challenging times for everyone and they were able to handle our appointment and do a wonderful job getting us in & out in a timely manner. These are challenging times for everyone and they came through with flying colors More
by ServiceProvider
Employees Worked With
Harvey Automotive
November 02, 2021
Terrible service department with exceptionally unprofessional attitude towards the customer. We will be trading in our Lexus at a different dealership just so that we do not have to deal with thi unprofessional attitude towards the customer. We will be trading in our Lexus at a different dealership just so that we do not have to deal with this service department again. We have had snide comments made about us, the customer, said so loud that we could hear it with the representative standing outside of the car and us inside the car with the radio on when pulling into the service bay. How their attitude towards the customer is acceptable is beyond me. They have refused to adequately investigate an issue with the car, which resulted in us bringing in the car 3 separate times before they actually looked it up and there was a recall that caused the exact problem we were having. Every time we have to take our car in we have a bad experience with the service representatives, wherein they act unprofessional and rude to us. More
by DPPM
Employees Worked With
Harvey Automotive
April 30, 2021
We purchased a Lexus from Harvey in February. We asked to look at two specific cars. When we got there we were told the GS was buried in the snow, but we could look at the other one. We ended up buying the R look at two specific cars. When we got there we were told the GS was buried in the snow, but we could look at the other one. We ended up buying the RX, but it was not clean inside or out. It was covered in snow. The gas tank was empty. I've never bought a car from a dealer that wasn't prepped and never have been told they couldn't be bothered to get a car out of the snow. To be fair the salepeople had to dig the car out of the snow. There was a porter washing cars in the wash bay, but nobody to get the cars ready. When I brought my battery in for warranty they let me wait for 5 hours before they gave us a loaner because their tester was giving bad readings. The next day I had a list of other things they could sell me, but they would not warranty the battery. I get their tester needs to say the battery is bad, but I didn't need to know everything else they wanted to sell me. I just wanted my car back. The service writer. Coreen was rude, curt, and not professional More
by notafan
Employees Worked With
Harvey Automotive
October 23, 2017
Great buying experience Just recently purchased a vehicle here and the sales person (Larry Slotsema) did an excellent job finding the right vehicle and the negotiating proces Just recently purchased a vehicle here and the sales person (Larry Slotsema) did an excellent job finding the right vehicle and the negotiating process was smooth and seamless. Thanks Larry! More
by DT
Employees Worked With
Larry Slotsema
October 10, 2017
Terrible service and part dept My only experience is with service and parts. Several calls directed to machine with no call back. I seems once they knew it was for a recall they we My only experience is with service and parts. Several calls directed to machine with no call back. I seems once they knew it was for a recall they were not interested in helping. Also contacted parts and got a voicemail, called hour later and got some women. Short, rude to say the least ,seems like I bothered her. I would just go elsewhere but next dealer 60 miles away. More
by Mark s.
Employees Worked With
Service and parts
March 08, 2017
Buying experience is great-poor part service I have had great experiences with Harvey Lexus but the service folks such as Heather are less than helpful. On multiple occasions, this Heather indiv I have had great experiences with Harvey Lexus but the service folks such as Heather are less than helpful. On multiple occasions, this Heather individual has ordered the wrong parts. I understand mistakes can be made but she never even offers an apology or acknowledges her errors. Make sure you steer clear of her or at least double check her to the extent possible. More
by deltaservicerater
Employees Worked With
Heather
February 03, 2017
Great Experience My experience at Harvey Lexus was truly excellent. I'm not from Grand Rapids so when I arrived I actually went to the wrong place but I was greeted ex My experience at Harvey Lexus was truly excellent. I'm not from Grand Rapids so when I arrived I actually went to the wrong place but I was greeted extremely warmly and personally walked to my appropriate location. My salesperson "Mark O'Neil was extremely knowledgeable and helpful. He did not pressure me but simply talked about all of the advantages of owning a Lexus/Certified vehicle. By the time the experience had ended, I had purchased my first Lexus vehicle and have been extremely happy. Thank you Mark! More
by Douglas King
Employees Worked With
Mark O'Neil
